Summary
Overview
Work History
Education
Skills
Timeline
Generic

David McKinley

St. Augustine,FL

Summary

High-performing Area Manager with over 9 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

10
10
years of professional experience

Work History

Area Manager

Seaside Custard, LLC
Jacksonville, FL
06.2017 - Current
  • Aligned procedures and protocols with changing business demands.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Supervised 100+ employees to ensure optimal productivity.
  • Evaluated schedules, orders and forecasts to plan processes.
  • Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Authored and updated production reports and personnel records to facilitate operational decisions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Store Manager

Seaside Custard, LLC
Jacksonville, FL
06.2015 - 06.2017
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Portfolio Manager

Wine Trends
Columbus, OH
02.2014 - 05.2015
  • Exchanged merchandise for customers and accepted returns.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Placed special orders or called other stores to find desired items.
  • Described merchandise and explained use, operation and care.
  • Recommended merchandise to customers based on needs and preferences.

Education

High School Diploma -

Granville High School
Granville, OH
05.2009

Business

Columbus State
Columbus, OH

Skills

  • Commercial Acumen
  • Area Management
  • Problem Resolution
  • Project Planning
  • Hiring and Training
  • Scheduling and Coordinating
  • Team Leadership
  • Team Building
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Staff Training
  • Work Planning and Prioritization
  • Onboarding and Orientation
  • Employee Development
  • Professional and Courteous
  • Calm Under Pressure
  • Shift Scheduling
  • Customer Service
  • Decision Making
  • Customer Relationship Management
  • Human Resources Management
  • Time Management

Timeline

Area Manager

Seaside Custard, LLC
06.2017 - Current

Store Manager

Seaside Custard, LLC
06.2015 - 06.2017

Portfolio Manager

Wine Trends
02.2014 - 05.2015

High School Diploma -

Granville High School

Business

Columbus State

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David McKinley