David McNeely
Knoxville,TN
Summary
Solid history of sales success in multiple industries. Proven ability in business development, as well as growth of existing accounts. Strong analytical and planning skills, along with productive, efficient work ethics. Goal-oriented mindset and attitude. Adapts well to diverse product and/or service offerings.
Overview
29
29
years of professional experience
Work History
Senior Representative - Team Canada Customer Care
Whirlpool Corporation
Benton Harbor, MI
11.2023 - Current
- Full-time, remote-based (work from home) customer care representative
- Taking inbound calls for in-warranty and out-of-warranty appliance service calls
- Also addressing customer complaints and questions, as well as scheduling issues and callbacks
- Position also provides opportunity for sale of Extended Service Plans, generating significant commission income
- Top performer on this team and in good standing with supervisor and management.
Virtual Sales Advisor
Best Buy
Richfield, MN
02.2023 - 11.2023
- Full-time, remote based (work from home) sales advisor
- Taking inbound phone calls for Best Buy retail stores nationwide, representing entire selection of product categories
- Presenting product features/benefits information, determining availability, and closing sales orders, including scheduling store pickup or delivery/installation with all required components
- Significant contribution to our national team’s sales goals as well as other KPI’s, and currently on pace for personal sales production to exceed two million dollars.
Customer Care Specialist
Best Buy
Richfield, MN
08.2021 - 02.2023
- Full-time, remote based (work from home) customer service operator
- Providing customer support for a wide variety of situations and requests, in a fast-paced call center environment
- Assisting with sales orders and returns
- Scheduling in-store technical service appointments
- Providing product information and helping customers make informed buying decisions
- Tracking late and/or missed delivery and installation appointments with appropriate schedule updates or re-scheduling.
District Sales Lead
2020 Companies
Ft. Worth, TX
03.2019 - 08.2021
- Continuation of previous position with a different contractor after 2020 Companies acquired the HP contract.
District Sales Lead
Mosaic North America
Irving, TX
09.2018 - 03.2019
- Full-time position representing the entire consumer line of small business lines of HP computers, printers, supplies and accessories to 19 office supply stores – Office Depot/OfficeMax and Staples, as well as 4 Best Buy stores, in the Knoxville and Chattanooga market areas of East Tennessee
- Oversee team of 4 Event Sales Representatives that are assigned to some of the Best Buy stores as well
- Presently exceeding sales targets and maintaining excellent relationships with store management and team leaders.
Territory Sales Manager
Mosaic North America
Irving, TX
04.2017 - 09.2018
- Full-time position representing multiple lines of pre-aid cellular phones and accessories to 48 Wal-Mart stores and 5 Best Buy stores in portions of three states
- Duties included creation of and maintenance of feature displays, auditing planograms, and inventory management and tracking
- Required strong communication skills and relationship development skills for working with store management and department leaders.
Retail Sales Representative
Advantage Sales & Marketing
Irvine, CA
07.2015 - 12.2016
- First representing Mars/Wrigley product line, part-time, and then Energizer Battery product line, full-time, as a member of a dedicated merchandising team
- Covering up to 25 Walmart stores and 5 Home Depot stores in Southeast Tennessee
- Responsible for coordinating with store management on seasonal promotions across multiple departments and maintaining adequate inventory to accomplish sales goals.
Regional Sales Manager
Stingray Boats
Hartsville, SC
08.2014 - 05.2015
- Relocated to SC and covered Southeast region, in the states of TN, AL, GA, SC, NC, FL
- Grew sales of existing dealerships, adding five new dealerships to the territory as well
- Initiated in-depth sales and product training program within the territory.
Unit Manager
Acosta Sales & Marketing
Jacksonville, FL
05.2010 - 08.2014
- Supervision and development of a team of 26 part-time and full-time employees performing various merchandising and auditing functions in 121 Walmart stores in a six-state region
- Responsible for hiring, training and skills development of team members through conference calls and one-on-one field training sessions
- Led the Southeastern region in store coverage and sales metrics.
Regional Sales Manager
Monterey Boats
Williston, FL
01.2002 - 01.2008
- This position was conducted as a commissioned independent sales rep, with extensive travel
- Responsible for Southeastern region, including the states of TN, KY, AL, GA, SC, NC, VA, WV
- Substantially improved territory’s market share, and developed Monterey’s #1 dealership, along with two more top ten dealerships
- Contributed significantly to achieving Monterey’s goal of breaking the $100 million sales barrier
National Sales Manager
Bryant Boats
Sweetwater, TN
01.1995 - 01.2002
- Salaried position with extensive travel
- Responsible for all marketing and sales initiatives
- Coordinated sales efforts of team of independent sales representatives
- Managed dealer product and sales training program
- Coordinated product branding, including development of marketing materials and website
- Oversaw responses from website inquiries to retail customers, along with fulfillment of product information.
Education
Business/Marketing
University of Tennessee
01.1972
Timeline
Senior Representative - Team Canada Customer Care
Whirlpool Corporation
11.2023 - Current
Virtual Sales Advisor
Best Buy
02.2023 - 11.2023
Customer Care Specialist
Best Buy
08.2021 - 02.2023
District Sales Lead
2020 Companies
03.2019 - 08.2021
District Sales Lead
Mosaic North America
09.2018 - 03.2019
Territory Sales Manager
Mosaic North America
04.2017 - 09.2018
Retail Sales Representative
Advantage Sales & Marketing
07.2015 - 12.2016
Regional Sales Manager
Stingray Boats
08.2014 - 05.2015
Unit Manager
Acosta Sales & Marketing
05.2010 - 08.2014
Regional Sales Manager
Monterey Boats
01.2002 - 01.2008
National Sales Manager
Bryant Boats
01.1995 - 01.2002
Business/Marketing
University of Tennessee