David McNiel
Charlotte,NC
Summary
Adept at elevating guest experiences, I honed exceptional customer service and cash handling skills at JW Marriott. My ability to manage high-volume dining with a strong work ethic led to significant service quality improvements. Collaborating effectively, I ensured seamless service transitions, showcasing my multitasking prowess and dedication to guest engagement.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server/Bartender
JW Marriott
04.2019 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Managing Bartender
District Kitchen & Cocktails
11.2017 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/ Bartender
Salty Sow
06.2015 - 11.2017
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
No Degree - Business Management
UNC Charlotte
Charlotte, NCHigh School Diploma -
North Mecklenburg High School
Huntersville, NC05-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- High volume dining
Timeline
Server/Bartender
JW Marriott
04.2019 - 10.2022
Server/Managing Bartender
District Kitchen & Cocktails
11.2017 - 04.2019
Server/ Bartender
Salty Sow
06.2015 - 11.2017
No Degree - Business Management
UNC Charlotte
High School Diploma -
North Mecklenburg High School
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