DAVID MCODINGO
Everett
Summary
Bilingual in Swahili and English; Assessing clients’ needs; Sales, cash handling, cash deposits, and inventory; Works well independently and in team settings; Familiar with the Retail Management System (RMS) cash register; Great customer service skills; Excellent time management skills.
Overview
19
19
years of professional experience
Work History
Trainee
Goodwill Retail & Customer Service Training Program
Everett/Shoreline
11.2022 - Current
- Assisted customers in finding merchandise within the store.
- Organized and displayed products to enhance visual appeal.
- Maintained cleanliness and orderliness of the sales floor.
- Processed transactions accurately at the cash register.
- Collaborated with team members to improve customer service efforts.
- Handled customer inquiries and resolved issues promptly.
- Participated in training sessions to learn retail operations and policies.
- Worked alongside senior team members to learn related job tasks and roles.
- Provided support to existing staff on various tasks and duties.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
Assembly Technician
Electric mirrors
Everett
12.2017 - 01.2018
- Assembled electrical components for custom mirror products.
- Operated hand tools and machinery for precise component fitting.
- Inspected finished products for quality and safety standards.packaging final product
Waiter
Mc Odingo’s Restaurant
Nairobi
01.2007 - 01.2008
- Volunteer job
Education
Certificate of completion -
Mbagathi View Academy
Nairobi, KenyaTrainee -
Goodwill Retail & Customer Service Training Program
Everett, WASkills
- Retail Management System (RMS)
- Merchandizing
- Cash handling
- Customer service
- Multi-tasking
- Organizational skills
- Problem-solving
- Stress management
References
Available upon request
Relevant Skills Experience
Ability to operate the Retail Management System RMS (cash register), Ability to coordinate textiles by colorizing/sizing from left to right, and light to darkest, Merchandizing by cleaning, organizing, creating seasonal displays, and massing-out with the ability to maximize space, Ability to set up and break down $100 cash till, Trained with processing cash transactions, checks, debit/credit cards, store vouchers, and gift cards, Ability to recover misplaced items and replace in correct order, Ability to rag-off items by date, season, and holiday, Ability to keep the retail store clean, neat, and organized at all times for the customers, Completed an intense 9-week Retail/Customer Service Training Program at Shoreline Goodwill, Ability to handle customer complaints in a timely manner, Ability to work in a stressful environment, Ability to multi-task by working on the sales floor as well as working the cash register
Timeline
Trainee
Goodwill Retail & Customer Service Training Program
11.2022 - Current
Assembly Technician
Electric mirrors
12.2017 - 01.2018
Waiter
Mc Odingo’s Restaurant
01.2007 - 01.2008
Certificate of completion -
Mbagathi View Academy
Trainee -
Goodwill Retail & Customer Service Training Program