Dedicated catering professional with a strong focus on food safety, sanitation practices, and quality control. Proven track record of delivering exceptional customer service and coordinating successful events.
Overview
14
14
years of professional experience
Work History
Caterer
Waiter.com
San Jose, CA
09.2024 - 01.2026
Developed and implemented standardized procedures for food preparation and presentation, enhancing operational efficiency.
Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
Optimized delivery routes and schedules, ensuring timely setup and food freshness.
Server
Black Angus
San Jose, CA
02.2019 - 03.2020
Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Coordinated dining area setup, ensuring efficient workflow and timely service delivery.
Trained new staff on menu offerings and service protocols, fostering team development.
Managed cash handling and payment processing, maintaining accuracy in transactions.
Improved table turnover rates by optimizing service flow during peak hours.
Banquet Captain
Maggianos
San Jose, CA
08.2018 - 01.2019
Supervised banquet staff to ensure high-quality service and adherence to event standards.
Coordinated logistics for events, including setup, execution, and breakdown of all banquet functions.
Trained and mentored new team members on service protocols and customer engagement techniques.
Developed efficient workflows to streamline event operations and improve overall guest satisfaction.
Oversaw timeliness and quality of food delivery at high-volume events.
Lead Server
Buca Di Beppo
San Jose, CA
03.2012 - 03.2018
Trained and mentored new staff on menu knowledge and service standards.
Oversaw daily operations, ensuring high-quality food and customer service delivery.
Enhanced guest experiences by resolving complaints and adapting service strategies.
Implemented training programs, improving staff performance and service consistency.
Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.