David Menchaca Garcia
Austin,TX
Summary
Dedicated professional adept at business process enhancement, data analysis, and project oversight.
Skilled in identifying optimization opportunities, aligning technical solutions with client needs, and utilizing analytics for innovative product development
Overview
7
7
years of professional experience
Work History
Small Business Specialist/Business Permit Officer
Office of the Governor - Economic Development and Tourism
05.2024 - Current
- Lead consultative and technical assistance efforts within OOG-EDT to support Texas companies and entrepreneurs in business startup, growth, and sustainability initiatives.
- Serve as the Business Permit Officer, providing guidance on necessary licenses and permits for businesses.
- Maintain and update the Texas Business Licenses and Permits Guide in accordance with legislative updates.
Business Analyst/Service Analyst
The University Of Texas At Austin
10.2021 - 08.2023
- Provided extensive user assistance and oversaw phone dispatch support, utilizing various platforms, including Workday and Triage Tickets, across UT Financial systems and the University's HCM/Payroll system. Managed approximately 30 incoming calls and emails per day from customers.'
- Conducted thorough inquiries, proactively followed up with customers, and presented practical solutions to meet their needs.
- Engaged with cross-functional teams to assess automation needs, meticulously documenting workflows, rules, and processes for streamlined implementation.
Store Manager
GameStop
01.2021 - 10.2021
- Fostered robust customer relationships by providing proactive support and gathering feedback, enhancing operational efficiency.
- Spearheaded recruitment, interview processes, and coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Expertly managed financial responsibilities, including verification, change-making, and deposit tasks, ensuring accurate and efficient money management.
Lead Sales Associate
ThinkGeek
01.2019 - 01.2021
- Provided exceptional customer service by actively engaging customers on the sales floor, updating them on reservations and exclusive offers, and expressing genuine appreciation for their support.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Handled cash register operations and customer transactions to process payments.
Education
Bachelor of Arts - International Relations And Affairs
St. Edward's University
Austin, TX05-2018
Skills
- Meeting sales goals
- Retention strategies
- Social media marketing
- Performance analysis
- Analyzing performance
- Developing customer relationships
- Legal standards
- Fluent in Spanish
Timeline
Small Business Specialist/Business Permit Officer
Office of the Governor - Economic Development and Tourism
05.2024 - Current
Business Analyst/Service Analyst
The University Of Texas At Austin
10.2021 - 08.2023
Store Manager
GameStop
01.2021 - 10.2021
Lead Sales Associate
ThinkGeek
01.2019 - 01.2021
Bachelor of Arts - International Relations And Affairs
St. Edward's University
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