Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Mendoza

Springfield,VA

Summary

Proven track record at Sheehy Subaru, enhancing customer satisfaction through expert vehicle maintenance and efficient service ticket management. Demonstrated ability to quickly learn and apply new skills, fostering strong relationships with both team members and clients. Excelled in cross-functional teamwork and technical aptitude, significantly contributing to a seamless service experience.

Overview

5
5
years of professional experience

Work History

Service Porter

Sheehy Subaru
Springfield , VA
11.2023 - Current
  • Installs seat, steering wheel, floor protection, and key tags in all vehicles taken in for service.
  • Ensures that all vehicle keys are returned to the appropriate location; ensures that all vehicles in the lot(s) are locked, with the windows rolled up, and keys securely stored.
  • Follows all company policies and procedures.
  • Consistently remains engaged with management, team leads, fellow team members, and processes to foster successful working relationships with all internal and external clients; consistently maintains follow-up systems that encourage repeat and referral business, and contribute to client satisfaction.
  • Immediately communicates with management whenever a concern or situation arises.
  • Additionally, I was provided with an opportunity to gain hands-on experience working as an express technician and collaborating with flat-rate technicians.
  • Cleaned various work areas by mopping, vacuuming and polishing mirrors.
  • Contributed to service ticket writing and tagging of customer vehicles.
  • Responded to questions about local area and company services.
  • Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
  • Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
  • Assisted customers with loading and unloading items from their vehicles.
  • Performed basic maintenance and cleaning.

Customer Sales Associate

Walgreens
Petersburg , VA
03.2020 - 10.2023
  • Promoted products and brand through interactions with retailers.
  • Determined customer needs by asking questions and offering targeted options.
  • Attended weekly team meetings to discuss new product launches, promotional campaigns, and changes in store policies.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Developed relationships with regular customers by providing exceptional service during each interaction.
  • Maintained accurate records of sales transactions using the store's POS system.
  • Operated register, handled cash and processed credit card transactions.

Education

Some College (No Degree) - IT Technical Support

Northern Virginia Community College
Annandale, VA

Skills

  • Service ticket management
  • Safety awareness
  • Service team collaboration
  • Dusting furniture
  • Vehicle maintenance
  • Vehicle inspection and transport
  • Cross-functional teamwork
  • Quick learner
  • Technical aptitude

Timeline

Service Porter

Sheehy Subaru
11.2023 - Current

Customer Sales Associate

Walgreens
03.2020 - 10.2023

Some College (No Degree) - IT Technical Support

Northern Virginia Community College
David Mendoza