David Meraz
Las Vegas,NV
Summary
Versatile and bilingual Human Resources Specialist with a robust background in customer service, and expertise in payroll administration and employee onboarding. Demonstrated exceptional adaptability and problem-solving skills, significantly enhancing guest satisfaction and team cohesion. Recognized for strong conflict resolution abilities and a commitment to developing team members. Prepared to leverage skills to drive organizational success.
Overview
7
7
years of professional experience
Work History
Human Resources Expert
Target
Las Vegas, Nevada
08.2019 - Current
- Conducted audits of payroll records to ensure accuracy in store payroll and employee data.
- Collaborated with store leaders to create and audit schedules for various departments.
- Managed employee onboarding processes and orientation programs for new hires.
- Coordinated administrative tasks such as training courses, recognition events, talent acquisition, role changes, transfers, and terminations.
- Created and maintained organized records of various reports including compliance, payroll, scheduling, and hiring processes.
Guest Service Advocate
Target
Las Vegas, Nevada
08.2019 - Current
- Assisted with credit card payments, efficiently processed returns and exchanges, delivered curbside orders in a timely manner, and promptly resolved guest inquiries while promoting Target's loyalty programs to enhance their shopping experience.
- Demonstrated empathy when resolving guest grievances through effective communication techniques to ensure guest satisfaction and boost engagement.
- Trained new employees, sharing best practices for achieving success as a guest service advocate.
- Maintained comprehensive knowledge of store policies to ensure compliance.
- Preserved a clean and organized service area for an optimal guest experience.
Fulfillment Expert
Target
Las Vegas, Nevada
08.2019 - Current
- Collaborated with team members to streamline order processing workflows and meet store metrics.
- Picked items from the sales floor efficiently and performed audits to ensure inventory accuracy.
- Utilized fulfillment operating systems to fulfill orders and adhere to food and safety regulations.
- Provided training for new hires on fulfillment operational procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Maintained cleanliness and organization in all fulfillment areas of the store.
Service Team Member
El Pollo Loco
Las Vegas, Nevada
06.2018 - 08.2019
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Handled cash transactions and processed customer orders efficiently while promoting loyalty programs.
- Collaborated with team members to ensure timely service during peak business hours.
- Resolved customer complaints promptly to enhance customer satisfaction and increase loyalty.
Education
Associate of Arts - High Honors
College of Southern Nevada
Las Vegas, NV05-2024
Skills
- Payroll administration
- Onboarding and orientation
- Training and development
- Record management
- Team collaboration
- Organization and planning
- Active listening and communication
- Empathy and patience
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Human Resources Expert
Target
08.2019 - Current
Guest Service Advocate
Target
08.2019 - Current
Fulfillment Expert
Target
08.2019 - Current
Service Team Member
El Pollo Loco
06.2018 - 08.2019
Associate of Arts - High Honors
College of Southern Nevada