David Mercado
Canoga Park,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Engaging in customer service best practices as a diligent problem-solver with a resourceful approach to challenges and an organized style that enjoys being part of a great-oriented team.
Overview
10
10
years of professional experience
Work History
Laboratory Assistant (Night Shift)
Providence Holy Cross Medical Center
09.2023 - Current
- Track patient draw times through the Epic system on a rover handheld device.
- Respond to code-level traumas, stokes, and rapid response draws for immediate testing
- Communicating with the nursing staff to ensure accurate laboratory tests are drawn, and that the physicians are getting their results efficiently and quickly.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Rotating throughout the hospital to draw patients including the emergency room, ICU, Sub Acute, PACU, and labor and delivery.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Phlebotomist
Quest Diagnostics
11.2022 - Current
- Utilizing the Quantum elabs system to assist patients' laboratory orders
- Assist patients with entering their laboratory orders from their clinicians such as the account number, provider NPI, insurance verification, patient demographics, ICD diagnostic Codes, order codes, and print labels with the patient's accurate information.
- Process the patient's specimens using a manifesting system so can specimen labels be sent to the laboratory.
- Prepare specimens before courier pickups, such as aliquoting samples, including plasma, and serum pour-offs after centrifuging, in addition to urine pour-offs into transfer tubes.
- Assist patients with special testing including timed Glucose Tolerance Tests, and urea H Pylori breath tests.
- Perform basic assessments on patients that include waist measurements, weight, height, and blood pressure cuff readings.
- Assist patients with specimen drop-offs such as 24-hour urines and stool tests.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Ensuring everyday goal-setting productivity, paying close attention to detail to avoid mistakes sent to the laboratory while providing great bedside manners to our patients.
Specimen Processing Technician
Bio-Reference Laboratory (Temp)
02.2018 - 10.2022
- Receive, identify, label, and process specimens as required for processing.
- Enter patient demographics, transcribe, and review all specimen data into the laboratory information system.
- Recognize specimen problems and refer to designated personnel
- Display the ability to learn and understand specimen types related to tests ordered by our clients.
- Documented routine laboratory instrument maintenance and corrective actions.
- Entered and tracked results of analyses and generated reports for clinical personnel.
- Sorted specimens according to priority and difficulty of procedures and recorded all processes in the pathology log.
- Maintained production goals to ensure hourly specimen flow to the labs are consistent
- Ability to troubleshoot requisitions that have missing or incorrect information
Inventory Specialist
LAC+USC Medical Center
06.2014 - 01.2018
- Controlling, maintaining, and organizing laboratory supplies, and equipment.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Work closely with clinical laboratory scientist supervisors on the goals and needs for the laboratory unit.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Education
Bachelor of Science - Public Health
California State University Northridge
Northridge, CA06.2024
Associate of Science - Public Health
Los Angeles Mission College
Sylmar, CA06.2021
Certification - Phlebotomy
Los Angeles Southwest College
Los Angeles, CA05.2021
High School Diploma -
Franklin High School
Los Angeles, CA06.2012
Skills
- Verbal Communication
- Inbound and Outbound Calling
- Clerical Support
- Telephone Reception
- Problem Resolution
- Inventory Control
- Guest Satisfaction
Timeline
Laboratory Assistant (Night Shift)
Providence Holy Cross Medical Center
09.2023 - Current
Phlebotomist
Quest Diagnostics
11.2022 - Current
Specimen Processing Technician
Bio-Reference Laboratory (Temp)
02.2018 - 10.2022
Inventory Specialist
LAC+USC Medical Center
06.2014 - 01.2018
Bachelor of Science - Public Health
California State University Northridge
Associate of Science - Public Health
Los Angeles Mission College
Certification - Phlebotomy
Los Angeles Southwest College
High School Diploma -
Franklin High School
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