David Mercado-Leon
Fresno,CA
Summary
Results-driven Healthcare Consultant with a proven track record of providing compassionate guidance and expertise to patients and families navigating end-of-life care decisions. Leveraging 4 1/2 years of experience in Home Health, Hospice and Pharmacy experience, adept at developing personalized care plans to address physical, emotional, and spiritual needs. Skilled in fostering interdisciplinary collaboration and implementing best practices to optimize patient comfort and dignity. Strong communicator and advocate for patient-centered care. Seeking to bring leadership and expertise to a dynamic healthcare team committed to enhancing end-of-life experiences for patients and families.
Overview
5
5
years of professional experience
Work History
Marketing Manager
St. Mary’s Pharmacy
Fresno, CA
12.2022 - Current
- Worked with management team to oversee and monitor marketing strategy.
- Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed client base expansion.
- Planned advertising campaigns for online, print and other mediums.
- Planned, wrote and presented sales pitches and developed proposals that spoke to client needs, concerns and objectives and addressed decision-makers within client organizations.
- Improved brand awareness by marketing to local Assisted Living facilities, RCFEs and primary care providers within the community.
Patient Care Liaison
St. Mary's HomeHealth & Hospice
Fresno, CA
11.2021 - 11.2022
- Collaborated closely with interdisciplinary teams to coordinate care services and address any issues or challenges that arose during the hospice care process.
- Provided compassionate guidance and support to patients and families, addressing their concerns and helping them navigate difficult end-of-life decisions.
- Participated in quality improvement initiatives to enhance the delivery of hospice care services and improve patient outcomes.
- Provide ongoing education and training to staff members on best practices in hospice care, pain management, and end-of-life communication.
- Act as a liaison between healthcare providers, patients, and families, facilitating open communication and resolving any concerns or conflicts that may arise.
ACCOUNT EXECUTIVE
InHome Healthcare Services
Fresno, CA
09.2019 - 05.2020
- Established professional relationships with physicians, discharge planners, social workers, facilities and health care decision makers through on-going education and deployment of successful sales strategies.
- Educated the community, referral sources, patients and families on home health services through daily, planned activities including in-services, one-on-one presentations and group meetings.
- Within scope of position, provided leadership and personal accountability to ensure compliance to corporate and regulatory policies.
Education
Bachelor of Science - Business Administration
California State University - Fresno
Fresno, CA12.2019
Associate of Science - Business Administration
Reedley College
Reedley, CA05.2017
Skills
- Expertise in hospice care principles and practices
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Comprehensive assessment and care planning
- Compassionate and patient-centered approach
- Marketing and sales experience
Accomplishments
- Developed and maintained strong relationships with healthcare facilities, including hospitals, nursing homes, and assisted living facilities, to facilitate seamless transitions for patients to hospice care.
- Implemented effective communication strategies to educate healthcare providers, patients, and families about the benefits of hospice care and the services offered.
- Increased referrals to hospice services through targeted outreach efforts and community education programs.
- Collaborated with interdisciplinary teams to ensure holistic and personalized care plans for hospice patients, addressing their physical, emotional, and spiritual needs.
- Streamlined the admission process for hospice services, improving efficiency and reducing wait times for patients and families.
Languages
Spanish
Professional
Timeline
Marketing Manager
St. Mary’s Pharmacy
12.2022 - Current
Patient Care Liaison
St. Mary's HomeHealth & Hospice
11.2021 - 11.2022
ACCOUNT EXECUTIVE
InHome Healthcare Services
09.2019 - 05.2020
Bachelor of Science - Business Administration
California State University - Fresno
Associate of Science - Business Administration
Reedley College