Attentive Retail Assistant Store Manager offering over 12 years managing in the retail sales industry for a fortune 50 company. Focused and enthusiastic demeanor with a strong background in building successful teams. Proven track record for creating positive sales increases along with a positive working experience for the employee and shopping experience for the customer.
Overview
15
15
years of professional experience
Work History
Logistics/Hardlines Manager
Academy Sports + Outdoors
07.2024 - Current
Developed and managed logistics strategies to improve the efficiency of operations.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Managed daily operations to ensure smooth store functionality.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assistant Store Manager
Lowe's Home Centers, LLC
10.2018 - 06.2024
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Developed and implemented specialty sales strategies to achieve growth objectives.
Analyzed sales figures and prepared monthly reports for management review.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Conductor
Union Pacific Railroad Co
08.2017 - 09.2018
Conducted safety inspections of train equipment prior to each trip.
Ensured compliance with all applicable railroad rules and regulations.
Monitored the speed, distance traveled, and time of train travel.
Maintained communication with dispatchers and other crew members via radio or other methods.
Operated switches, signals, crossings, and other railway devices along the route.
Performed daily maintenance checks of locomotive equipment as required by company policies.
Coordinated with yardmasters to ensure proper switching operations when entering and leaving rail yards.
Dept Supervisor
Lowe's Home Centers, LLC
01.2011 - 08.2017
Coached and trained new staff members, providing guidance on department policies and procedures.
Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Monitored daily sales figures to track trends in customer buying behavior.
Identified training needs among staff members and organized relevant workshops accordingly.
Worked closely with sales associates to complete tasks.