Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

David M Garcia

Tustin,CA

Summary

Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Director

Mercedes-Benz of Long Beach
Signal Hill
02.2022 - 08.2025
  • Monitored service performance metrics to identify areas for improvement.
  • Ensured compliance with applicable laws and regulations related to the services provided.
  • Created standard operating procedures for all service functions.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Resolved customer complaints in a timely manner.
  • Managed service staff to ensure customer satisfaction, and compliance with company policies.
  • Hired and trained service department staff to drive performance.

Service Manager

Autonation Infiniti of Tustin
Tustin
12.2020 - 02.2022
  • Led the recruitment and hiring process for new service department staff.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Motivated and supported employees to maintain low turnover.

Service Drive Manager

Autonation Honda of Costa Mesa
Costa Mesa , CA
06.2019 - 12.2020
  • Addressed customer complaints promptly and professionally, resolving issues effectively.
  • Managed scheduling of appointments for customers utilizing the online booking system.
  • Analyzed data from service drive operations to identify potential areas of efficiency improvement.
  • Monitored employee performance and provided constructive feedback.
  • Trained new employees on the service drive processes and procedures.

Shop Foreman

BMW of Buena Park
Buena Park
10.2017 - 07.2019
  • Developed and implemented shop-wide safety policies and procedures.
  • Analyzed customer feedback data to identify ways to improve product quality standards.
  • Trained, coached and supported staff members to maximize productivity.
  • Conducted or arranged for worker training in safety, repair and maintenance techniques to increase safety awareness.
  • Managed team of technicians, providing leadership and guidance.
  • Implemented workplace safety protocols to minimize accidents and incidents.

Automotive Technical Instructor

Santa Ana College
Santa Ana, CA
06.2017 - 06.2018
  • Maintained detailed records of student progress and attendance throughout course duration.
  • Researched current trends in technology education to stay up-to-date with industry developments.
  • Assessed student performance through examinations, quizzes, and other evaluation methods.
  • Delivered hands-on training to ensure proper application of newly acquired skills.
  • Stayed up to date on changing technical processes and needed skills.
  • Maintained student records detailing progress, attendance and program requirements.

Automotive Service Technician

Shelly BMW
Buena Park
05.2011 - 10.2017
  • Checked all systems of vehicles for proper functioning and diagnosed malfunctions using diagnostic equipment.
  • Assembled engines according to manufacturer specifications.
  • Performed preventive maintenance procedures such as changing fluids or lubricating parts.
  • Assisted other technicians in performing more complex repairs when needed.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

Education

Associate of Science - Automotive Technology/Business Management

Santa Ana College
Santa Ana, CA
05-2013

Service Technician Level 3 Certification - BMW STEP

BMW Western Region Technical Training Center
Ontario
11-2011

Skills

  • Performance Evaluations
  • Estimating and Quoting
  • Service Documentation
  • New Employee Hiring
  • Team Leadership
  • Staff Training and Development
  • ASE Certification

Certification

  • California State Emissions Inspector License #E0636608
  • ASE Certification Engine Performance, Electrical, Steering and Suspension, Brakes
  • Motorsport, Diesel, High Voltage Technology, Drivability Specialist

Accomplishments

  • Santa Ana College Automotive Technology Departmental Honors 4.0 GPA

Timeline

Service Director

Mercedes-Benz of Long Beach
02.2022 - 08.2025

Service Manager

Autonation Infiniti of Tustin
12.2020 - 02.2022

Service Drive Manager

Autonation Honda of Costa Mesa
06.2019 - 12.2020

Shop Foreman

BMW of Buena Park
10.2017 - 07.2019

Automotive Technical Instructor

Santa Ana College
06.2017 - 06.2018

Automotive Service Technician

Shelly BMW
05.2011 - 10.2017

Associate of Science - Automotive Technology/Business Management

Santa Ana College

Service Technician Level 3 Certification - BMW STEP

BMW Western Region Technical Training Center

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