DAVID M. GROSSETT
West Palm Beach
Summary
Florida licensed claims adjuster and experienced automotive logistics manager with a track record of exceeding performance targets and delivering exceptional customer service. Strong communication, negotiation, and sales skills. Detail-oriented approach ensures accurate claim assessments and successful settlements. Advanced ability to analyze complex data and make informed decisions through independent thinking. Extensive experience in auto parts, logistics management, and entry-level construction. Dedicated to providing prompt and effective customer resolutions. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager/Team Leader, Logistics
Straight Shot Auto Parts, Inc.
07.2015 - Current
- Applied safety procedures and policies in compliance with Department of Transportation regulations.
- Conducted routine and damaged vehicle inspections to ensure that mechanical, safety, and emergency equipment were in good working order.
- Organized routine inventory management for specific routes according to pick sheets.
- Supervisory/Operations Management
- Collected delivery instructions from appropriate sources, verifying instructions and routes.
- Prepared Bills of Lading with attention to detail with appropriate documentation and supporting photographs.
- Secured cargo for transport, using straps, blocks, chains, binders, or covers.
- Coordinated with dispatch to arrange daily delivery schedules, based on customer schedules, peak delivery times and alternate routes.
- Maneuvered truck & trailer into loading or unloading positions, with capacities up to 26,000 lbs. including tow trucks, following signals from loading crew and checking that vehicle and loading equipment were properly positioned.
- Supervised back-up drivers and evaluated daily performance.
- Skillfully directed maintenance operations, coordinated customer interactions, monitor operation costs, tracked revenue and set the tone for service standards.
- Provided stellar customer service & established an excellent rapport with clients.
- Operated and supervised commercial vans fleet throughout South Florida tri-county area meeting essential criteria and deadlines.
- Transport cargo, automobiles & watercraft vessels throughout the State of Florida.
- TWIC Card Holder- Proficiency with advanced navigating port access & procedures.
- Coordinated with dispatch to arrange daily delivery, schedules, based on customer
schedules, peak delivery times and alternate routes. - Maintained route supply inventory to ensure prompt delivery of products to customers and materials to local dealerships, auto body shops and repair facilities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing complex assignments to drive operational excellence.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Courier Specialist
A Fast Courier, LLC
10.2015 - 10.2016
- Ensured accuracy of delivery orders and monitored client inventory logs.
- Organized navigation of efficient logistic routes in Broward and Palm Beach County.
- Exceeded company objectives and service commitments and maximized customer satisfaction with punctual service.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Sales Associate
Advance Auto Parts
08.2012 - 09.2014
- Top sales producer in District Sales 2013.
- Inventory management, stock and organize shelves, receiving and shipping functions through the use of a computerized system.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with sales team to maximize targets, consistently meeting or exceeding quotas.
Mechanic's Apprentice
Compression Motors Street & Strip
06.2012 - 11.2012
- Performed basic mechanical duties, assisted with computer diagnostics, engine work, brakes, fluid changes, change parts under supervision of master mechanic.
- Provided stellar customer service & established an excellent rapport with clients.
Mechanic's Apprentice
European Wheels
12.2011 - 06.2012
- Executed basic mechanic duties- brakes, oil changes, and basic engine work under direct supervision of master mechanic.
- Operated computer software CCC-ALL DATA, auto diagnostic program.
- Implemented clerical duties- answered phones, assist customers, basic bookkeeping and filing, cash handling.
Education
Accredited Claims Adjuster - 6-20 All- Lines
Florida State College of Jacksonville
10.2024
Certificate - Business Administration & Management
Palm Beach State College
12.2024
Skills
- Attention to Detail
- Documentation & Reporting
- Evaluation & Assessment
- Automotive Diagnostics/ Parts
- Time Management
- Negotiation
- Business administration
- Organization skills
- Inspection protocols
- Claims research
- Claims investigation
Certification
- Florida 6-20 All Lines Claims Adjuster License, #G187928
- Pilot Catastrophe Services Outdoor Auto Estimating Academy, 02/01/25
- Allstate Automotive Adjuster Certification, 02/01/25
- American Family Insurance Automotive Adjuster, 02/01/25
- American Family Insurance R/V Estimation Training, 03/01/25
- Allstate R/V Estimation Training, 03/01/25
Personal Information
Title: LICENSED CLAIMS ADJUSTER
Timeline
Courier Specialist
A Fast Courier, LLC
10.2015 - 10.2016
Operations Manager/Team Leader, Logistics
Straight Shot Auto Parts, Inc.
07.2015 - Current
Sales Associate
Advance Auto Parts
08.2012 - 09.2014
Mechanic's Apprentice
Compression Motors Street & Strip
06.2012 - 11.2012
Mechanic's Apprentice
European Wheels
12.2011 - 06.2012
Certificate - Business Administration & Management
Palm Beach State College
Accredited Claims Adjuster - 6-20 All- Lines
Florida State College of Jacksonville
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