David Michael Ogeda

ATT Mobility

01.2000 - 12.2024

I was a collection rep. from December 16th, 2000, until April 2nd, 2001.
April 2nd, 2001, I moved to the Risk Assessment Team until July 14th, 2003.
I worked on first payment default accounts, high balance accounts, high usage accounts, and fraud accounts.
July 14th, 2003, moved to the Corporate Collection Team until August 15th, 2004.
I reviewed accounts for misapplied payments and apply the payments to the correct accounts.
August 15th, 2004, until June 16th, 2008, worked in the Resource Department doing schedules and vacation request for about 450 customer service reps.
June 16th, 2008, until November 11, 2013, I was the Finance Representative at ATT Mobility Store in Wichita Falls TX.
I did the daily deposit for the store, and I was also in charge of receiving and ordering inventory.
I also pulled reports for the daily transactions.
November 11, 2013, until December 7, 2024 I came back to the Resource department.
Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Achieved high-quality service by adhering to company policies and procedures during each interaction.
Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Enhanced customer satisfaction by resolving complex issues promptly and professionally.