Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

DAVID MIEMIE

Auburn Hills,MI

Summary

Dynamic sales and technical support professional with a proven track record at Clear Rate Communications. Expert in troubleshooting and customer engagement, driving a 15% increase in satisfaction and revenue. Skilled in upselling and cross-functional collaboration, enhancing client relationships and sales strategies. Adept at identifying customer needs and recommending tailored solutions. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Clear Rate Communications
Troy, Michigan
11.2023 - 07.2025
  • Described merchandise and explained use, operation and care.
  • Greeted customers to determine wants or needs.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Prepared merchandise for purchase or rental.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assessed customer needs to provide assistance and information on product features.
  • Collected payments and provided accurate change.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Care team/ repair technician

Clear Rate Communication
Detroit, MI
11.2023 - 07.2025
  • Delivered remote troubleshooting for voice and data services across residential and business clients
  • Handled inbound inquiries and service tickets via phone, Slack, and CRM systems, ensuring prompt resolution and client satisfaction
  • Diagnosed modem, router, and phone system issues; guided users through resets and configuration steps
  • Coordinated with logistics and field technicians for onsite repairs and escalations
  • Updated ticket statuses, documented resolution steps, and tracked service outcomes in support platforms
  • Participated in daily care team huddles to prioritize repairs and improve service workflows
  • Assisted in upselling service plans and renewals during resolution calls, contributing to overall team sales goals

IT Technical Support

DXC Technology
Detroit, MI
07.2023 - 11.2023
  • Handled customer service issues by providing guidance or escalating to advanced support.
  • Assisted customers with various technical issues via email, live chat, and telephone.
  • Delivered remote assistance for technical issues using screen sharing and remote-control tools.
  • Upsold additional products and services during support interactions, contributing to a 15% increase in customer satisfaction and revenue growth.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Managed change initiatives related to software updates and system upgrades, ensuring smooth transitions and minimal disruptions for users.

Office Administrator/Computer Data Entry Operator

UAC Health Care Services
Houston, TX
06.2022 - 06.2023
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Coordinated onsite training events with outside vendors and online webinars.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Identified opportunities for upselling additional services during customer interactions, enhancing overall customer experience and driving revenue.
  • Facilitated change management processes by coordinating training sessions for staff on new software implementations, improving user adoption rates.

Education

Bachelor of Science - Political Science

Delta State University
06.2010

Skills

  • Technical Support
  • Troubleshooting
  • Customer Needs Identification
  • Product Recommendation
  • Sales Enhancement
  • Process Improvement
  • System Management
  • User Adoption
  • Client Relationship Building
  • Upselling
  • Cross Selling
  • Verbal Communication
  • Written Communication
  • Customer Engagement
  • Cross-Functional Team Collaboration
  • Data entry accuracy
  • Sales trends
  • Customer service
  • Sales expertise

Certification

  • Technical Support Fundamentals, Google, 2023
  • The Bits and Bytes of Computer Networking, Google, 2023

Accomplishments

  • Achieved a 20% increase in upsell conversions during customer support interactions over the last quarter at DXC Technology.
  • Recognized for outstanding customer service, leading to a 95% customer satisfaction rating.
  • Successfully managed change initiatives that resulted in a 30% increase in user adoption of new systems within the first month of implementation.

References

Available upon request

Timeline

Sales Associate

Clear Rate Communications
11.2023 - 07.2025

Care team/ repair technician

Clear Rate Communication
11.2023 - 07.2025

IT Technical Support

DXC Technology
07.2023 - 11.2023

Office Administrator/Computer Data Entry Operator

UAC Health Care Services
06.2022 - 06.2023

Bachelor of Science - Political Science

Delta State University

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