David Miller
Hollywood,FL
Summary
Enthusiastic laborer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and working as a team as well as alone. Motivated to learn, grow and excel in any field given the opportunity to join. Reliable and comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laborer
Danis Construction
Jacksonville, FL
01.2018 - Current
- Operated equipment such as fork trucks and skidders.
- Collected measurements and marked locations as part of project preparations.
- Learned basic carpentry, painting and plastering.
- Performed general housekeeping and cleaning tasks.
- Utilized construction tools and machinery to effectively complete job site projects.
- Organized materials, tools and equipment to supply team members.
- Loaded, unloaded and moved material to and from storage and production areas.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
- Constructed and broke down temporary retaining walls and scaffolding to support project needs.
- Observed site safety rules to maximize protections for team members and equipment.
- Prepared job sites by removing debris and setting up materials and tools.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
- Worked alongside team to accomplish work goals according to schedule.
Member Service Specialist
Vystar Credit Union
Jacksonville, FL
10.2016 - 01.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Successfully handled high volume of inbound calls while representing offerings such as Product, Product, and Product.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Delivered functionality assistance via phone and online service platforms.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Completed training and worked effectively under high-pressure client services environments.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Facilitated inter-departmental communication to effectively provide customer support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved Type issues over phone with Number customers daily.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Shift Manager
McDonald's
Fleming Island, FL
03.2012 - 09.2015
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours and inventory movements.
- Trained back-up associates and led crew members in managing operations of storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma - College Preparation
Fleming Island High School
Orange Park, FL06.2013
Skills
- Construction Knowledge
- Cleaning
- Materials Handling
- Hand and power tool operation
- Forklift trained
- Heavy Equipment Operation
- Safety awareness
Certification
- Forklift Operator License , Danis Construction LLC - January 2021
- Jacksonville FL Training - 2 weeks
Timeline
Laborer
Danis Construction
01.2018 - Current
Member Service Specialist
Vystar Credit Union
10.2016 - 01.2018
Shift Manager
McDonald's
03.2012 - 09.2015
High School Diploma - College Preparation
Fleming Island High School