David Miller
Technical Analyst
Grapevine,TX
Summary
In my current role, I specialize in Mainframe batch monitoring, ensuring seamless job flows by promptly troubleshooting any issues that arise. My expertise spans various facets of IT, with a focus on enterprise datacenter management. This includes hands-on experience in server installation and maintenance, networking equipment configuration, and storage management. I have adeptly handled infrastructure cabling, including backbone runs, and proficiently deployed virtual servers within a VCenter environment. Additionally, I am responsible for overseeing inventory management and the proper disposal of equipment upon reaching end-of-life status.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Technical Specialist
HCL Technologies
Richardson, TX
03.2023 - Current
- Worked in Batch Processing function and completed roughly 25% higher output than my teammates
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
Technical Specialist
State Farm
Irving, TX
08.2021 - 03.2023
- Joined PAS Team after the data center was decommissioned and learned the new skills needed to perform at the highest level.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
Provisioning Analyst - Enterprise Technology
State Farm
Irving, TX
06.2013 - 08.2021
- Enhanced customer satisfaction by efficiently handling provisioning requests and resolving issues.
- Managed vendor relationships through regular communication and coordination of services, maintaining high-quality partnerships.
- Trained new team members on company-specific systems and processes, contributing to their efficient integration within the team.
- Ensured timely completion of all assigned projects by effectively prioritizing tasks based on business needs and deadlines.
- Collaborated with cross-functional teams to optimize the end-to-end provisioning workflow, achieving operational excellence.
- Maintained extensive knowledge of industry regulations and best practices, fostering adherence to compliance standards within the team.
- Developed and updated documentation for provisioning procedures, ensuring accuracy and consistency across the team.
Infra Analyst-Provisioning, Systems
- 08.2013
- Department: Systems Technology
Tech Anlyst-Provisioning, Systems
- 12.2011
- Department: Systems Technology
Technical Service Analyst, Systems
- 12.2003
- Department: Systems Technology
Technical Service Analyst, Insurance Support Center
- 10.2003
- Department: ISC Systems - Central
Technical Analyst, Insurance Support Center
- 10.2002
- Department: ISC Systems - Central
Data Ctr Spec V, Insurance Support Center
- 03.2002
- Department: ISC Systems - Central
Data Ctr Spec IV, Insurance Support Center
- 03.2002
- Department: ISC Systems - Central
Data Ctr Spec IV, Insurance Support Center
- 03.2000
- Department: Systems
Support Ctr Spec IV, Insurance Support Center
- 06.1998
- Department: Systems
Education
Bachelor of Science - Telecommunications
01.2024 - 10.2004
Skills
linux
Z/OS Environment
Data Center Hardware
Hitachi
HP
Networking Equipment
Network Remote Monitoring
Network Data
Power & Temperature management
Resource Deployment
System Deployment
DC Virtualization (x64)
Infrastructure Apps
Linux
Continuing Education And Designations
- 9INS, Completed, 3, 2006
- 9ACS, Completed, 5, 2008
- 9AIS, Completed, 4, 2007
Memberships And Affiliations
- Civic/Community/Social Service, North Texas Inter-Church Agency, Volunteer, 07/01/2004, 07/01/2004
- Other, North Texas Linux User Group, Member, 01/01/2003, 01/01/2003
- Civic/Community/Social Service, Boy Scouts of America, Chairperson, 10/01/2002, 10/01/2002
Certification
I-CAR CORE, Texas
Last Modified
Cornerstone Admin, 3/28/2020
Current Position
Provisioning Analyst, EntTech-IT Operations, Enterprise Technology, Irving, TX, 08/31/2013, 07/13/2018
Timeline
Devry Inst. of Tech - Bachelor of Science, Telecommunications
01.2024 - 10.2004
Technical Specialist - HCL Technologies
03.2023 - Current
Technical Specialist - State Farm
08.2021 - 03.2023
Provisioning Analyst - Enterprise Technology - State Farm
06.2013 - 08.2021
Infra Analyst-Provisioning, Systems -
- 08.2013
Tech Anlyst-Provisioning, Systems -
- 12.2011
Technical Service Analyst, Systems -
- 12.2003
Technical Service Analyst, Insurance Support Center -
- 10.2003
Technical Analyst, Insurance Support Center -
- 10.2002
Data Ctr Spec V, Insurance Support Center -
- 03.2002
Data Ctr Spec IV, Insurance Support Center -
- 03.2002
Data Ctr Spec IV, Insurance Support Center -
- 03.2000
Support Ctr Spec IV, Insurance Support Center -
- 06.1998