David Miller
Lubbock
Summary
Operations leader with extensive experience at Target Corporation, excelling in logistics, guest experience, and asset protection. Proven track record in relationship management and business planning, enhancing efficiency and customer satisfaction. Skilled in hiring and training high-performing teams, while implementing effective strategies to minimize loss and optimize operational flow.
Overview
21
21
years of professional experience
Work History
Owner Operator
Lone Star Services
09.2019 - Current
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Implemented financial practices to optimize profit and resource allocation.
- Established strong customer relationships through effective communication and personalized service.
- Resolved customer complaints efficiently, fostering loyalty and repeat business.
- Trained new employees on company policies, procedures, and customer service standards.
- Minimized delays by planning and adjusting daily routes.
- Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to logistical and scheduling issues.
- Led a team of service professionals to improve efficiency and service quality across all operations.
Executive Team Leader-Logistics
Target Corporation
10.2017 - 12.2019
- Managed inventory levels efficiently, ensuring optimal stock availability while minimizing excess.
- Streamlined logistics processes, enhancing operational flow and reducing turnaround times.
- Monitored supply chain performance metrics, identifying areas for improvement and implementing corrective actions.
- Supervised daily logistics operations, ensuring effective team performance and timely delivery.
- Led team in executing new logistics process, resulting in smooth transition while retaining valued team members
- Oversaw the recruitment, training, and development of high-performing logistics personnel, cultivating a collaborative team environment focused on achieving common goals.
- Implemented new ship-from-store process. Trained qualified individuals on best practice and provided feedback to regional contacts to streamline the process improvements.
Executive Team Leader - Guest Experience
Target Corporation
01.2014 - 10.2017
- Taught team to manage the resolution of complex guest issues, ensuring timely response and satisfactory outcomes for all parties involved.
- Led and developed teams in food court(Pizza Hut and Starbucks), cashier and guest service, and sales floor food areas to improve operational management.
- Trained and mentored new employees in company policies and procedures, leading to better team performance.
Executive Team Leader - Assets Protection
Target Corporation
01.2005 - 01.2014
- Conducted thorough investigations into incidents of theft or fraud, ensuring timely resolution and reporting.
- Facilitated cross-department collaboration to streamline communication regarding asset protection initiatives.
- Led store team in conducting regular safety compliance audits, identifying areas for improvement.
- Trained staff on loss prevention techniques, fostering a culture of vigilance and accountability.
- Monitored and analyzed asset protection analytics to identify trends and mitigate risks effectively.
- Coordinated incident response efforts, ensuring swift action and minimal disruption to operations.
- Implemented best practices for asset management, reducing loss and enhancing overall operational efficiency.
- Supported operational process improvements by integrating security measures into daily workflows.
Education
Bachelor of Science - Secondary Education-Math And Science
West Texas State University
Canyon, TX12-1990
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Relationship management
- Retail security
Timeline
Owner Operator
Lone Star Services
09.2019 - Current
Executive Team Leader-Logistics
Target Corporation
10.2017 - 12.2019
Executive Team Leader - Guest Experience
Target Corporation
01.2014 - 10.2017
Executive Team Leader - Assets Protection
Target Corporation
01.2005 - 01.2014
Bachelor of Science - Secondary Education-Math And Science
West Texas State University