Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Zoiila Disla

Zoiila Disla

Associate State Director of Community Outreach
Newark,NJ

Summary

Engaging individual with more than 7 years working as a corporate real state professional. Determined and effective in nurturing client relationships and delivering impactful service.

Overview

25
25

Professional experience

Work History

Facilities Manager

Cushman & Wakefield
New York City, New York City
01.2021 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Served as point of contact for internal and external customers seeking support and information.
  • Liaised between various departments to complete projects.
  • Assisted Senior Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
  • Directed workflow and addressed delays and challenges accordingly.
  • Controlled expenses to meet budget requirements.
  • Directed tenant improvements to meet contractual demands.
  • Educated clients on new service and updated account information to maintain high standards of client service.
  • Introduced new processes to improve account.

Service & Facilities Manager

Convene
New York, NY
06.2016 - 08.2020
  • Supervised staff of 15, including FOH and BOH staff in day-to-day activities.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Conducted daily inspections of facility grounds, external structure, systems, and equipment.
  • Oversaw all aspects of equipment installation, maintenance, and repair for all internal services.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all service related offerings.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Retrieved and all work order tickets via property management system and ensured that all work orders were addressed in timely fashion.

Rover/Trainer

Google Shopping Express
New York City, New York
02.2014 - 03.2016
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Reviewed daily queue report to confirm all orders were processed and shipped.
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.

Education

Bachelor of Arts - Business Administration And Management

Rutgers University
Newark, NJ
05.2024

Skills

  • Cost-reduction methods
  • Service contracts management
  • Payroll and budgeting
  • Vendor management
  • Bookkeeping Operations
  • Microsoft Office
  • Teamwork and Collaboration
  • Financial Compliance
  • Time Management
  • Prioritization Skills

Accomplishments

  • 2017 - Colleague of the Quarter (Convene)
  • 2018 - Employee of the year (Convene)

Timeline

Facilities Manager

Cushman & Wakefield
01.2021 - Current

Service & Facilities Manager

Convene
06.2016 - 08.2020

Rover/Trainer

Google Shopping Express
02.2014 - 03.2016

Bachelor of Arts - Business Administration And Management

Rutgers University

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Zoiila Disla Associate State Director of Community Outreach