David Edward Milton
Miami
Summary
Experienced Director of Operations with a focus on optimizing processes, managing risk, and enhancing organizational efficiency in the insurance industry. Demonstrates strong leadership in cross-functional team collaboration, strategic planning, and digital marketing initiatives that drive business development. Proven ability to improve operations, develop training programs, and mentor staff, fostering a deep understanding of risk management and insurance operations. Skilled in analyzing challenges, implementing solutions, and driving measurable improvements in a dynamic industry landscape.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Director of Operations
Telaclaims
04.2024 - Current
- Spearheaded a complete overhaul of internal operations, improving efficiency across multiple departments, including recruitment and onboarding processes. Developed systems and procedures to enhance operational quality and team productivity.
- Oversaw daily operations and production activities across departments, ensuring seamless coordination and alignment with business objectives.
- Designed and launched multiple company websites, tailored for recruitment and marketing purposes, managing each step of development down to individual components and overseeing collaboration with web developers.
- Monitored budget and effectively utilized operational resources to support departmental activities and organizational growth.
- Identified and resolved key challenges in employee onboarding and training related to proprietary claims management software by establishing a comprehensive educational department. Created and edited instructional videos to enhance employees' understanding and usage of the software.
- Developed and led a company-wide internship program, mentoring interns on industry best practices and internal operations while recruiting keynote speakers for educational presentations.
- Oversaw the successful implementation of operational strategies and policies to drive organizational growth and improve productivity.
Marketing Specialist
Telaclaims
01.2023 - 04.2024
- Led marketing efforts for an independent adjusting firm, recruiting contractors and adjusters while driving brand growth and awareness.
- Developed and executed targeted marketing campaigns, identifying appropriate channels and engaging insurance carriers and new clients, leading to increased business development.
- Managed the company’s social media strategy and email marketing campaigns, transitioning to a more advanced email platform to track, monitor, and analyze audience engagement. Improved click-through and engagement rates by addressing system inefficiencies and applying targeted marketing strategies.
- Collaborated with C-suite executives to expand the company's market presence and influence in the Florida insurance industry.
- Planned and coordinated marketing events, including conventions and company banquets, managing all promotional materials and networking opportunities.
Education
BBA - International Business And Marketing
Florida International University
Miami, FL05.2023
High School Diploma -
Christopher Columbus Highschool
Miami, FL05.2019
Skills
- Operational Management & Process Improvement: Overhauled internal operations and developed systems to enhance team efficiency, resource optimization, and organizational growth
- Strategic Marketing & Digital Media: Led marketing campaigns, optimized email marketing platforms, and developed websites to drive recruitment and client engagement
- Leadership & Team Collaboration: Directed cross-functional teams, spearheaded projects, and mentored interns, ensuring seamless collaboration across departments
- Training & Educational Development: Created training programs and educational content for employees and adjusters, improving proficiency in proprietary software and industry practices
- Event Planning & Coordination: Organized company events, including conventions and banquets, managing logistics, materials, and client relations
- Adaptability & Problem Solving: Quick to learn new skills, adapt to different environments, and tackle challenges with confidence and determination
- Public Speaking & Communication: Strong public speaker with a focus on clarity, accountability, and openness to constructive feedback
Certification
- Florida 620 All-Lines Adjuster License (License No. G037664)
- Xactimate Certified – Level 1 and Level 2 proficiency in the Xactimate estimating platform
- IICRC Water Damage and Restoration Certification – Institute of Inspection Cleaning and Restoration Certification
Timeline
Director of Operations
Telaclaims
04.2024 - Current
Marketing Specialist
Telaclaims
01.2023 - 04.2024
BBA - International Business And Marketing
Florida International University
High School Diploma -
Christopher Columbus Highschool
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