David Minden
Arlington,WASHINGTON
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
Mobile Service Technician
Home Depot
Seattle, WA
09.2017 - Current
- Increased revenue by helping with deliveries and educating customers to get the right equipment and for how long they need them.
- Conducted preventive maintenance inspections of equipment to detect potential problems before they occur.
- Provided technical support to customers by answering questions about the use of equipment.
- Replaced worn or damaged hoses, belts, tires and other components as needed.
- Developed my own parts list and inspection paperwork.
- Created schedules for mobile service technicians in the seattle market.
- Trained new employees
- Accurately keep track of inventory
- Demonstrated safe working practices at all times to ensure a safe work environment for both technicians and customers alike.
Team Lead
Target
Everett, WA
03.2012 - 09.2017
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Store Manager
Robert Wayne Footwear
Marysville, WA
10.2006 - 02.2012
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assessed operational efficiency of the store's departments.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
Everett High School
Everett, WA07-2004
Skills
- Advanced troubleshooting
- Knowledge Sharing
- Quality Standards
- Workflow efficiency
- Performance Optimization
- Work Order Management
Accomplishments
- 2010 Store of the year winner (Bellingham, Wa)
- 2011 Store Manager of the year nominee
- 2011 and 2012 250k sales club
Timeline
Mobile Service Technician
Home Depot
09.2017 - Current
Team Lead
Target
03.2012 - 09.2017
Store Manager
Robert Wayne Footwear
10.2006 - 02.2012
High School Diploma -
Everett High School
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