David Miranda
Laguna Hills,CA
Summary
Results-driven and dependable retail management professional with a decade of experience in sales and progressive leadership positions. Proficient in guiding and motivating staff to achieve growth with an enthusiastic and supportive approach. Proactive in resolving operational issues to optimize processes, enhance customer engagement, and bolster marketing effectiveness for increased revenue generation. Highly motivated team member eager to tackle fresh challenges, showcasing a strong work ethic, adaptability, and exceptional interpersonal abilities. Skilled at working autonomously and swiftly acquiring new proficiencies.
Overview
14
14
years of professional experience
Work History
Sales Representative
T-Mobile
06.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Customer Relations Representative
Irvine Company Apartment Communities
10.2022 - 05.2023
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld privacy and security requirements for customer information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained positive working relationships with retailers and representatives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Store Manage
T-Mobile
05.2017 - 07.2019
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Devised, deployed, and monitored processes to boost long-term business success with optimal sales and profit levels
- Created work schedules according to sales volume and number of employees
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a safe environment for all to voice concerns.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Manager
Sprint
05.2013 - 05.2017
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Prioritized and accomplished wide range of tasks each shift
- Maintained adherence to all company protocols
- Prepared merchandise for sales floor
- Always kept work areas clean and neat
- Provided repeat customers with exceptional care and attention
- Updated computer inventory listings
- Prepared outgoing shipments
- Worked collaboratively in team environment
- Suggested accessories and complementary purchases.
Assistant Manager
O’Reilly Auto Parts
04.2011 - 03.2013
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Drove the short-term and advanced promotional planning processes
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items.
Education
High School Diploma -
San Clemente High School
San Clemente, CA01.2009
Skills
- Excellent customer service skills
- Computer literate
- Opening and closing procedures
- Hourly shift management
- Training and development
- Sales operation
- Accurate money handling
- Product and service sales
- Active Listening Skills
- Motivated Team Player
- Multitasking and Prioritization
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Sales Expertise
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Sales closing
- Customer retention
- Upselling and cross selling
- Relationship selling
Timeline
Sales Representative
T-Mobile
06.2024 - Current
Customer Relations Representative
Irvine Company Apartment Communities
10.2022 - 05.2023
Store Manage
T-Mobile
05.2017 - 07.2019
Manager
Sprint
05.2013 - 05.2017
Assistant Manager
O’Reilly Auto Parts
04.2011 - 03.2013
High School Diploma -
San Clemente High School
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