David Mirazo
EL PASO,TX
Summary
Accomplished leader at Metro by T-Mobile with a strong track record in operational budgeting and personnel development. Led initiatives that improved sales performance and customer satisfaction across multiple stores. Skilled in fostering team unity and executing strategic promotional plans for increased brand loyalty and market presence.
Overview
10
10
years of professional experience
Work History
Store Manager
Cellular USA (METRO BY T-MOBILE)
El Paso, TX
06.2023 - 06.2024
- Led a team of employees to consistently achieve and exceed sales targets through effective coaching, motivation, and performance management.
- Enhanced customer satisfaction by fostering a customer-focused environment, ensuring all staff provided exceptional service and support.
- Oversaw daily store operations, including inventory management, cash handling, and employee scheduling, to maximize efficiency and productivity.
- Executed company marketing initiatives and in-store promotions, successfully driving customer engagement and brand loyalty.
- Developed team members by identifying strengths and providing tailored training, resulting in internal promotions and a strong, cohesive team culture.
District Manager
Metro by T-Mobile
El Paso, TX
07.2017 - 03.2023
- Supervised multiple store locations, ensuring each met and exceeded sales goals, operational standards, and customer service expectations.
- Provided leadership and mentorship to store managers, equipping them with the tools and guidance needed to enhance team performance and achieve business objectives.
- Analyzed sales data and market trends to develop and implement district-wide strategies that optimized store performance and increased market presence.
- Ensured compliance with company policies and regulatory requirements across all stores, maintaining operational excellence and a consistent customer experience.
- Collaborated with corporate teams on promotions, marketing strategies, and new product launches, effectively driving district engagement and brand visibility.
Store Manager
Skytalk (METROPCS)
El Paso, TX
10.2014 - 06.2017
- Directed a team of sales associates to meet store objectives, fostering a positive work environment and driving high performance.
- Oversaw daily operations, including inventory management, cash handling, and scheduling, to maintain store efficiency and organization.
- Trained and developed team members, providing guidance and support to enhance skills, and ensure consistent service quality.
- Resolved customer issues with professionalism and a focus on satisfaction, ensuring a positive experience, and building customer loyalty.
- Executed store merchandising and promotional strategies to increase product visibility and attract new customers.
Education
High School Diploma -
Bell High School
Los Angeles, CA03-2004
Skills
- Operational budgeting
- Hourly shift management
- Personnel development
- Store operations oversight
- Promotional planning
- Reliable
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Store Manager
Cellular USA (METRO BY T-MOBILE)
06.2023 - 06.2024
District Manager
Metro by T-Mobile
07.2017 - 03.2023
Store Manager
Skytalk (METROPCS)
10.2014 - 06.2017
High School Diploma -
Bell High School
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