David Mireles-Ruiz
Sacramento,CA
Summary
- Dedicated banking professional with 15 years of customer service experience in the banking industry. Responded to customer inquiries and successfully resolved issues by providing information and taking action on behalf of the customer in a caring, timely, and accurate manner. Experienced in leading and coaching teams, managing branch operations, and ensuring regulatory compliance in a fast pace environment.
Overview
15
15
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo Bank, South Natomas And Country Club Centre
01.2019 - 01.2024
- Provided consistent, high-quality customer service and maintained strong customer relationships.
- Managed branch operations, including compliance with retail regulations, risk management, and loss prevention.
- Led, trained, and coached team members to meet performance objectives.
- Led team through successful leadership branch visits, control online audits, and in-branch conductive reviews.
Teller, Banker, Service Manager
Wells Fargo Bank, North Sacramento Branch
01.2009 - 01.2019
- Effectively managed time and priorities in a fast-paced environment
- Delivered consistent and exceptional customer service experiences by growing and retaining customer relationships and helping with everyday banking needs
- Communicated follow-ups with customers in-branch, face-to-face, and via phone/email
- Asked customer questions to understand their needs and provide accurate service options to help them make informed decisions.
Education
Inderkum High School
06.2008
Skills
- Customer Service Excellence
- Team Leadership and Coaching
- Regulatory Compliance
- Fraud Prevention
Accomplishments
- Quarterly Recognition Events
- Voice of the Customer Recognition
- Golden Spokesman Recognition
References
Available upon request
Timeline
Branch Operations Associate Manager
Wells Fargo Bank, South Natomas And Country Club Centre
01.2019 - 01.2024
Teller, Banker, Service Manager
Wells Fargo Bank, North Sacramento Branch
01.2009 - 01.2019
Inderkum High School
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