Results-driven Installer with extensive experience in customer service and safety compliance. Demonstrates strong problem resolution skills and effective communication, ensuring timely installations and high-quality standards. Knowledgeable in safety protocols and quality assurance, contributing to operational efficiency and superior customer satisfaction. Skilled in using various tools and maintaining up-to-date knowledge of equipment and installation processes.
Overview
2021
2021
years of professional experience
Work History
Installer, Driver, Supervisor
The Carpet Guy Fairborn
Fairborn
06.2010 - 03.2020
Assisted customers in selecting appropriate flooring materials based on needs.
Installed carpets in residential and commercial properties with precision.
Operated tools and equipment for cutting and fitting carpet efficiently.
Collaborated with team members to complete projects within deadlines.
Maintained a clean and organized workspace during installations.
Provided guidance to junior installers on best practices and techniques.
Resolved customer inquiries regarding installation processes and care instructions.
Removed systems and fixtures to prepare for replacements.
Maintained inventory of supplies, materials and tools to complete work on job sites.
Followed building standards and codes during unit installations.
Performed timely and reliable service in shops and outdoors in variable weather conditions.
Replaced defective hardware components promptly.
Provided exceptional customer experiences to service recipients.
Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
Installed various types of flooring, ensuring precise alignment and securing materials properly.
Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
Promoted additional services and products to clients, contributing to business growth.
Executed detailed site assessments to determine optimal installation methods and materials needed.
Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
Adhered to local building codes and safety regulations in all installation activities.
Coordinated with project managers and other tradespeople to ensure timely project completion.
Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
Filled out work orders, repair logs and maintenance plans to document work completed.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Installed new appliances, wiring and machinery in homes with defective equipment.
Estimated cost of labor and materials for projects and communicated value to clients.
Communicated with distributors to acquire necessary equipment for projects.
Kept records of parts and equipment used in projects to update inventory.
Routinely inspected equipment for preventive and emergency maintenance needs.
Supervised daily operations of delivery teams across multiple routes.
Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Coordinated vehicle maintenance to ensure safety and reliability.
Scheduled deliveries to optimize efficiency and meet customer needs.
Communicated with clients to confirm delivery details and address concerns.
Managed inventory of supplies needed for delivery operations.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Maintained professional relationships with customers by providing prompt delivery services.
Kept track of driver hours and miles to achieve maximum productivity in given hours.
Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
Participated in safety meetings to discuss best practices for accident prevention.
Conducted regular vehicle inspections to ensure they were in safe operating condition.
Communicated with team leaders to manage driver pay, bills, security, and home time.
Implemented disciplinary actions when necessary according to company policies.
Provided feedback on employee performance and identified areas of improvement.
Drove vehicles with capacities many tons to transport materials to and from residences, offices, and industrial yards.
Coordinated load planning for drivers to minimize dispatch delays.
Resolved customer complaints in a professional manner.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Managed maintenance and repair actions for team equipment and vehicles.
Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Rate Analyst
Vectren
Huber Heights
01.2018 - 04.2018
Analyzed rate structures to ensure compliance with regulatory standards.
Reviewed financial reports to identify trends in customer usage patterns.
Developed documentation for rate changes and policy updates.
Generated detailed spreadsheets outlining various scenarios for determining optimal rates.
Reviewed existing contracts to determine if any adjustments were necessary due to changes in the market environment.
Researched competitors' rates to ensure competitive pricing structure was maintained.
Evaluated customer information to determine eligibility for special programs or incentives.
Built and strengthened client relationships to form long-lasting, profitable bonds.
Medical Courier
Priority Dispatch Corp.
Troy
05.2017 - 10.2017
Delivered medical specimens to healthcare facilities efficiently and safely.
Maintained accurate logs of all deliveries and pickups.
Coordinated with healthcare staff for timely specimen collection.
Followed strict protocols for handling and transporting sensitive materials.
Communicated effectively with dispatch to ensure route efficiency.
Inspected vehicles regularly for safety and readiness before routes.
Managed time effectively to meet strict delivery schedules consistently.
Adapted quickly to changes in delivery requests or routes as needed.
Picked up medical specimens from local care providers for delivery to laboratory.
Provided exceptional customer service during interactions with clients.
Ensured timely pickup and delivery of packages within designated time frames.
Delivered medical supplies and equipment to healthcare facilities.
Coordinated delivery of medical specimens to appropriate laboratory facilities.
Followed established protocols when transporting hazardous materials.
Loaded and unloaded items into vehicles.
Adhered to HIPAA regulations when handling sensitive materials.
Responded quickly to any changes or requests from dispatch personnel.
Processed paperwork associated with deliveries accurately and efficiently.
Utilized GPS navigation technology for efficient routing of deliveries.
Inspected vehicles daily to ensure safety on the roadways.
Verified orders for accuracy before deliveries were made.
Recorded accurate mileage for each delivery route.
Coordinated parcel delivery using strong time management skills.
Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
Maintained a clean and organized vehicle interior.
Kept driver's license current to comply with driving regulations.
Organized medical records to ensure accuracy in patient information.
Complied with all local, state, and federal regulations regarding the transport of medical materials, including DOT standards.
Followed strict time management practices to meet tight delivery schedules and prioritize urgent shipments.
Implemented infection control procedures for the transport of biohazardous materials, ensuring compliance with health and safety regulations.
Managed inventory of shipping supplies and materials, ensuring availability for packaging and transport needs.
Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.
Ensured the proper packaging and labeling of specimens according to established protocols, reducing the risk of contamination or damage.
Coordinated with medical personnel to schedule pickups and deliveries, adapting to urgent requests and changes with flexibility.
Monitored temperature-controlled shipments, ensuring specimens were transported within required specifications.
Communicated effectively with dispatch and management to report progress and any issues encountered during transport.
Transported medical specimens, lab results, and patient documents between hospitals and laboratories, ensuring timely and safe delivery.
Crane Operator
New Dimension Metals Corp.
Moraine
09.2016 - 01.2017
Operated cranes to lift and move heavy materials safely.
Conducted daily inspections of crane equipment for safety compliance.
Collaborated with team members to coordinate material handling operations.
Monitored load capacities to ensure safe lifting practices.
Followed safety regulations to prevent workplace accidents and injuries.
Operated cranes to lift, move and place materials in designated areas.
Performed daily inspections of all crane components prior to use.
Communicated effectively with co-workers and supervisors regarding any issues or concerns related to the job site or equipment operation.
Determined crane's load chart and rigging weight to calculate net capacity of every possible configuration.
Completed assigned tasks accurately and within deadlines to meet site manager's specifications.
Adhered to OSHA safety standards and precautions including weight capacity, tag lines and ground stability.
Verified that all safety devices are functioning properly before each shift.
Inspected and maintained inventory of all slings, chains, ropes and shackles.
Utilized remote controls or radio devices to operate the crane.
Confirmed that all personnel are clear from the area before moving a load with the crane.
Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
Assisted with rigging operations.
Reported any mechanical problems or malfunctions immediately so they can be addressed promptly.
Monitored loads for stability during lifting operations.
Ensured adherence to safety regulations at all times while operating the crane.
Adhered strictly to loading charts for specific types of cranes when lifting heavy objects.
Documented weights of bundles in company log to maintain accurate inventory records.
Inspected packaging for conformance to regulations and customer requirements.
Used floor scales for weighing bundles.
Assembler/Loader
Macys Warehouse
Vandalia
02.2015 - 05.2015
Assembled merchandise according to production specifications and safety standards.
Operated hand tools and machinery for efficient assembly tasks.
Inspected products for quality assurance before packaging.
Collaborated with team members to maintain a smooth workflow.
Packed finished goods for shipment while following packaging guidelines.
Maintained a clean and organized work area to promote safety.
Followed assembly instructions and blueprints accurately for each project.
Maintained a clean work area by sweeping up debris from assembly operations.
Assemble components according to specifications using hand tools, power tools, and other equipment.
Follow established assembly methods and procedures to ensure product quality standards are met.
Inspect finished products for defects and conformance to customer requirements.
Align components for proper fit and adjust as necessary during the assembly process.
Completed accurate assembly work by positioning and aligning components.
Collaborate with team members to optimize workflow processes within the department.
Identify problems that may affect product quality and take corrective action when required.
Notify supervisors of any potential issues that may cause delays in production schedules.
Adhere strictly to health and safety regulations while carrying out daily tasks.
Record production data such as number of units produced, rejected items.
Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
Packed finished products for shipment and prepared them according to shipping specifications.
Operated and maintained equipment in a clean and safe condition.
Assembled and completed products according to production schedules.
Recorded and reported product damages and malfunctions for supervisor review.
Assembled complex components after careful review of project specifications and directions.
Operated forklifts to load and unload merchandise efficiently.
Sorted and organized products for optimal storage and retrieval.
Maintained safety protocols during loading and unloading operations.
Collaborated with team members to streamline workflow processes.
Inspected shipments for quality control before distribution.
Utilized warehouse management systems for inventory tracking.
Assisted co-workers with lifting heavy objects and packing boxes.
Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
Packaged, crated and loaded items safely for transport.
Reported any damaged goods immediately to supervisor for further inspection or repair.
Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
Unloaded materials by hand or with equipment to help team meet work demands.
Operated forklift, pallet jack and other equipment to perform loading tasks.
Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
Maintained records of goods loaded and unloaded from vehicles.
Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
Read and attached appropriate labels and tags to products and packages for identification purposes.
Assisted sorters by loading trucks with assigned packages for routes.
Organized warehouse inventory according to product type and size.
Performed daily maintenance checks on all equipment used for loading and unloading operations.
Verified accuracy of shipments against invoices or orders.
Responsible for keeping track of shipping documents such as bills of lading and manifests, ensuring they are properly filled out before loading onto trucks.
Kept loading dock clear and free of debris, minimizing accidents and injuries.
Communicated effectively with drivers regarding any discrepancies between shipment documents and actual load.
Recorded numbers of units handled or moved, using production sheets or work tickets.
Leveraged hand tools to adjust or replace equipment parts.
Received incoming freight into the warehouse and ensured accurate placement in proper storage areas.
Corrected pallets of damaged or mislabeled products to reduce errors and losses.
Managed stock levels accurately by tracking inventory movements in and out of the warehouse.
Collaborated with team members to complete projects in a timely manner.
Unloaded products from incoming transports.
Reconfigured inbound pallets to meet storage requirements.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Used scanners to track parcel information, condition or receipt.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Protected items by wrapping in cling film, padded moving blankets and tape.
Packed boxes and stock using organizational guidelines.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Used digital database to keep records of units and stock moved.
Material Handler/Maintenance Crew Member
Waste Managment
Fairborn
03.2014 - 12.2014
Operated forklifts to move materials safely within the facility.
Loaded and unloaded trucks with waste materials and recycling.
Sorted and categorized materials for proper disposal or recycling.
Maintained cleanliness and organization of storage areas and equipment.
Assisted in inventory management by tracking material quantities accurately.
Conducted routine inspections on equipment to ensure safe operation.
Collaborated with team members to optimize material handling processes.
Followed safety protocols to minimize hazards during operations.
Received and distributed incoming materials to designated areas.
Reported any malfunctions or damages of material handling equipment promptly.
Supported other warehouse personnel in completing tasks efficiently.
Utilized forklift to move inventory items.
Loaded and unloaded trucks with appropriate material handling equipment.
Adhered strictly to company policies concerning the use of protective gear while on duty.
Disposed of debris and hazardous materials properly to avoid contamination.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
Transported hazardous materials safely according to established protocols.
Updated job knowledge by participating in educational opportunities such as seminars or trainings.
Operated forklifts, pallet jacks, and other material handling equipment.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Maintained cleanliness in assigned areas to ensure a safe working environment.
Operated waste collection equipment following safety protocols and procedures.
Performed routine inspections on machinery to identify maintenance needs.
Assisted team members in loading and unloading materials during daily operations.
Collaborated with coworkers to streamline waste disposal processes and workflows.
Trained new employees on safety practices and equipment operation standards.
Performed routine maintenance and repair of buildings, grounds, and equipment.
Provided support to other crew members during large-scale maintenance tasks.
Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
Assisted with installation of new equipment when necessary.
Assisted with painting projects both inside and outside the facility.
Installed new locks on doors when requested by management staff.
Removed debris from roofs and gutters to prevent water damage.
Inspected building interiors and exteriors for needed repairs or replacements.
Cleared walkways of snow and ice during winter months.
Maintained inventory of tools and supplies used for repairs and maintenance projects.
Replaced door handles and hinges when necessary for security purposes.
Sealed cracks in concrete surfaces to protect against water damage.
Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
Checked fire alarms regularly for proper operation.
Implemented preventative maintenance schedules to reduce breakdowns and extend equipment lifespan.
Installed new equipment according to manufacturer's instructions.
Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
Maintained clear and safe workspace areas to meet OSHA standards.
Performed tasks to maintain on-site physical security, safety and efficiency.
Followed correct procedures for handling, transporting and disposing of new and recycled materials.
Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Repaired equipment and machinery, performing maintenance according to updated industry standards.
Diagnosed mechanical issues and provided effective solutions.
Inspected and replaced light fixtures and bulbs.
Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
Updated maintenance records and logs to track repairs and costs.
Coordinated with management to prioritize maintenance tasks.
Operated a variety of hand and power tools safely and efficiently.
Routinely inspected equipment for preventive and emergency maintenance needs.
Repaired machines, equipment or structures using tools or equipment.
Implemented troubleshooting techniques to resolve issue.
Dismantled machines, equipment, or devices to access and remove defective parts.
Performed routine maintenance by inspecting drives, motors or belts.
Maintained or repaired specialized equipment or machinery.
Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
Aligned and balanced new equipment after installation.
Host
One Bistro
Xenia
08.2013 - 01.2014
Greeted and seated guests in a friendly and efficient manner.
Managed reservations and organized seating charts for smooth operations.
Collaborated with servers to ensure timely service for all customers.
Handled guest inquiries and resolved minor issues promptly.
Maintained cleanliness and organization of the host station area.
Monitored dining area to ensure guest satisfaction throughout their visit.
Greeted guests and gathered information to seat groups or place on waitlist.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Provided excellent customer service by anticipating customer needs.
Managed incoming calls during busy shifts.
Took reservations over phone and in person.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Provided customers with accurate wait times and monitored waiting list.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported team efforts by completing related tasks.
Assisted servers in seating guests by escorting them to their tables.
Assisted other departments when needed such as bussing tables or delivering food orders.
Accommodated guests with children and special needs to promote a comfortable dining experience.
Resolved customer service and food-related issues to maintain guest satisfaction.
Managed dining room layout to maximize efficiency of staff members.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Inspected dining areas for any damages or defects.
Performed light administrative duties such as filing documents and taking messages.
Ensured compliance with health and safety regulations within the restaurant.
Stayed attentive to server availability and table turnover to quickly seat guests.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted customers, answered questions, and recommended specials to increase profits.
Built positive relationships with other front-of-house and kitchen staff.
Monitored dining area to assess server capacity and estimate wait times.
Managed guest expectations by relaying information regarding hours, wait times, and specials.
Communicated with servers about new tables, changes in food availability and customer comments.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Took beverage orders and served drinks during peak meal times.
Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Stocked server areas with supplies before, during and after shifts.
Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Directed patrons to lounges and waiting areas.
Received and recorded patrons' dining reservations.
Interacted with patrons to ensure a positive experience with food and service.
Informed patrons of establishment specials and promotions.
Prep Cook
Olive Garden
Beavercreek
01.2012 - 09.2012
Prepared ingredients for daily menu items and special dishes.
Maintained cleanliness and organization of kitchen stations and tools.
Assisted chefs in cooking, plating, and presenting meals to guests.
Followed food safety guidelines to ensure high quality standards.
Stocked pantry and refrigerated items, ensuring freshness and availability.
Collaborated with kitchen staff to streamline meal preparation processes.
Monitored inventory levels and reported shortages to management promptly.
Cleaned and sanitized work areas and equipment to ensure food safety standards.
Prepped vegetables and ingredients by washing, chopping and dicing.
Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
Organized and labeled stock of ingredients to maintain needed inventory levels.
Operated grills, ovens and other kitchen equipment as required for meal preparation.
Checked freshness of food and ingredients prior to use.
Organized walk-in coolers and freezers according to established guidelines.
Measured ingredients accurately using measuring cups and spoons.
Followed recipes to prepare meals according to customer specifications.
Communicated effectively with fellow staff members regarding meal preparations.
Stocked kitchen with necessary supplies, including food items and utensils.
Adhered strictly to safety regulations while handling sharp knives or operating machinery.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Completed special orders according to customer dietary needs.
Maintained records of daily food usage in accordance with health regulations.
Monitored inventory levels of all kitchen items and placed orders when needed.
Sanitized workstation at the end of shift to minimize risk of salmonella and other food-borne illnesses.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Adhered to regulatory standards regarding safe and sanitary food prep.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Handled advanced thawing and food pre-preparation for upcoming meals.
Executed proper techniques when preparing menu item ingredients.
Requested supplies and equipment orders, explaining needs to managers.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Line Cook
McDonald's
Beavercreek
04.2011 - 09.2011
Prepared and cooked menu items according to established recipes and standards.
Ensured cleanliness and organization of kitchen workstations and equipment, contributing to a safe and efficient cooking environment.
Operated kitchen equipment, such as grills, fryers, and ovens safely and efficiently.
Monitored food quality during preparation to ensure freshness and compliance with guidelines.
Collaborated with team members to deliver timely service during peak hours, optimizing workflow and enhancing overall dining experience.
Followed food safety protocols to prevent contamination and maintain hygiene standards.
Stocked ingredients and supplies, ensuring availability for daily operations.
Cooked multiple orders simultaneously during busy periods.
Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Set up workstations with needed ingredients, utensils and cooking equipment.
Communicated effectively with other staff members regarding orders and menu changes.
Followed proper food handling methods and maintained correct temperature of food products.
Kept stations stocked and ready for use to maximize productivity.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Followed health and safety standards to ensure safe working environment for employees and customers alike.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Prepared diverse food items by grilling and deep-frying, consistently meeting quality standards and enhancing customer satisfaction.
Monitored product freshness and rotation dates to maintain quality assurance standards.
Inspected equipment for cleanliness prior to use every shift.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Adhered to sanitation policies at all times when handling food products.