DAVID C. MIVILLE, JR.

Work History

Territory Account Manager

York/JCI

08.2024 - Current

Developed strategic account plans to maximize territory growth and customer satisfaction.
Analyzed market trends and competitor activities to identify new business opportunities.
Conducted regular business reviews with clients to assess performance and refine strategies.
Negotiated contracts and pricing agreements to enhance profitability while maintaining customer trust.
Developed and presented talks on available products and services that could meet current business needs.
Implemented account management strategies for increased customer satisfaction and loyalty.
Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
Achieved sales quotas consistently through strategic planning and effective customer relationship management.
Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.
Collaborated with cross-functional teams to ensure timely product delivery and post-sales support.
Leveraged social media platforms effectively for networking purposes, generating leads from untapped sources.
Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
Expanded client base by identifying and targeting prospective customers within the assigned territory.
Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
Analyzed competitors'' offerings and devised targeted marketing campaigns to attract potential customers.
Created customized solutions in collaboration with technical teams addressing specific pain points of each client successfully.

Outside Sales Representative

The Metal Shop

12.2021 - 08.2024

Developed and maintained relationships with key clients, enhancing customer satisfaction and loyalty.
Identified new business opportunities through market research and networking strategies.
Delivered product presentations to potential customers, effectively showcasing features and benefits.
Collaborated with internal teams to ensure timely delivery of products and services.
Negotiated contracts and pricing with clients, achieving mutually beneficial agreements.
Analyzed sales data to refine strategies and improve overall performance metrics.
Led initiatives to streamline sales processes, increasing efficiency and reducing turnaround times.
Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Established new accounts through cold calling and personal visits to potential customers.
Exceeded monthly sales targets and quotas consistently.
Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Developed and implemented successful sales strategies to increase revenue in assigned territories.
Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Built strong client rapport to establish diversified network of connections.
Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Negotiated terms and contracts with clients to maintain profitable sales.
Monitored competitor activities to maintain competitive advantage.
Attended trade shows and conferences regularly to increase brand visibility.

Manager, Logistics Operations

Conklin Metals

03.2021 - 12.2021

Led cross-functional teams to streamline operational processes and enhance overall efficiency.
Developed and implemented strategic initiatives that improved service delivery and client satisfaction.
Oversaw budget management, ensuring alignment with organizational goals while maintaining cost controls.
Analyzed performance metrics to identify areas for improvement and drive operational excellence across departments.
Facilitated training sessions to enhance staff skills, resulting in increased productivity and reduced turnover rates.
Collaborated with senior leadership to align departmental strategies with overall business objectives, enhancing synergy across functions.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Improved marketing to attract new customers and promote business.

Operations/Project Manager

Royce, NB Handy

01.2019 - 10.2020

Maintained open communication by presenting regular updates on project status to customers.
Led project teams to enhance operational workflows and streamline processes.
Implemented process improvements that increased efficiency across multiple departments.
Mentored junior staff, fostering professional development and team cohesion.
Analyzed performance metrics to identify areas for improvement and ensure compliance with standards.
Managed resource allocation effectively, optimizing project timelines and deliverables.
Improved customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
Monitored project progress closely, adjusting strategies as needed to ensure all objectives were met within deadlines.
Sourced, vetted and managed vendors needed to accomplish project goals.

Inside Sales/Receiving Manager

Gooman Manufacturing

08.2014 - 12.2018

Streamlined receiving processes to enhance workflow efficiency and reduce delays.
Oversaw inventory management using advanced tracking systems, ensuring accurate stock levels.
Trained and mentored staff on best practices for receiving operations and safety protocols.
Implemented quality control measures that improved accuracy of incoming shipments.
Unloaded, sorted and stored incoming merchandise.
Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Managed shipping and receiving team, overseeing training, schedules and work assignments.
Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.

Summary

Overview

Work History

Territory Account Manager

Outside Sales Representative

Manager, Logistics Operations

Operations/Project Manager

Inside Sales/Receiving Manager

Skills

Timeline