David Molina
San Antonio
Summary
- Passionate professional with a proven history of implementing positive change at USAA Federal Savings Bank, specializing in bridging the gap between strategic planning and execution. Skilled in building strong relationships and influencing decisions, I seek to continue my role as a trusted advisor within the enterprise. .
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Architect
USAA Federal Savings Bank
08.2020 - Current
- Lead the development of an integrated view of the business using a repeatable approach, cohesive framework, and defined techniques.
- Promoted standardization across departments by developing reusable architectural components that could be easily integrated into various business processes.
- Led efforts to align departmental goals with overall corporate objectives through the creation of a comprehensive business capability map.
- Improved decision-making processes by providing senior leadership with detailed analyses of architectural options and their impacts on the organization.
- Engaged with business partners at various levels of hierarchy to understand business strategy and identify various outcomes.
- Identified optimization potentials such as leveraging shared capabilities between processes, increasing adoption of technology or simplifying products and services to drive long-term improvements.
- Conducted thorough assessments of current state architectures, identifying gaps, redundancies, and opportunities for enhancement.
- Gathered, documented, and modeled data to assess business trends.
Program/Project Manager Senior
USAA Federal Savings Bank
01.2019 - 08.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Proved successful working within tight deadlines and a fast-paced environment.
Process Engineer Senior
USAA Federal Savings Bank
12.2013 - 01.2019
- Applied knowledge of the business and process engineering discipline to improve cost savings, improve quality, or increase production.
- Built commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
- Analyzed and identified process improvement opportunities and partnered with key stakeholders to scope and ensure alignment with strategic priorities.
- Utilized broad knowledge of customers, products and processes to support business problem analysis and determine the best methodology to resolve defect or issue.
- Worked with stakeholders to ensure projects achieved intended results, where risks were proactively identified and mitigated, and benefits were validated.
- Implemented standardized work instructions, enhancing operator understanding of critical tasks and improving workflow consistency.
- Identified bottlenecks in loan processing pipelines through capacity analysis studies, increasing overall throughput rates as a result.
- Conducted root cause analysis to identify, prioritize and eliminate process delays and defects.
- Collaborated with cross-functional teams to ensure compliance with federal banking regulations, maintaining company's reputation.
- Developed and implemented process improvements to reduce costs and increase efficiency in mortgage loan origination.
Education
Bachelor of Science - Business Administration
University of The Incarnate Word
San Antonio, TX08-2020
Skills
- Business process modeling
- Problem-solving
- Excellent communication
- Team collaboration
- Relationship building
- Task prioritization
- Analytical thinking
- Continuous improvement
- Program development
- Trend analysis
- Business strategy
Accomplishments
- Designed and implemented processes to reduce mortgage loan losses attributed to concessions by $350k in the first year.
- Developed the workflows and checklists used to scrub home equity loan data that resulted in 8k loans being reviewed with a .3% error rate.
- Reduced VA IRRRL processing times by 24 days by identifying and addressing bottlenecks in the assignment queue.
- Increased revenues by implementing the disclosures needed to originate high-priced mortgage loans (HPMLs) in 5 states.
Certification
- Certified Business Architect - Business Architecture Guild
- Lean Six Sigma Green Belt - USAA
Timeline
Business Architect
USAA Federal Savings Bank
08.2020 - Current
Program/Project Manager Senior
USAA Federal Savings Bank
01.2019 - 08.2020
Process Engineer Senior
USAA Federal Savings Bank
12.2013 - 01.2019
Bachelor of Science - Business Administration
University of The Incarnate Word
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