David Money
Norfolk,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Weber Grill
03.2022 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
Buffalo Wild Wings Bar And Grill
08.2018 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables and the bar rail simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
MCL Restaurant & Bakery
09.2016 - 08.2018
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN12.2024
Skills
- Beverage Preparation
- Safe Food Handling
- Order Delivery Practices
- Food Running
- Order Management
- Food Safety Understanding
- Food Sales and Promotion
- Strong Work Ethic
- Effective Communication
Accomplishments
- Recipient of Employee of the Quarter award, April-June of 2023 for exceeding sales targets and consistently receiving positive customer feedback at Weber Grill.
- Acknowledged as a valuable team member by General Manager for consistently supporting colleagues during busy shifts, contributing to a positive work environment, and assisting with training new staff members at Weber Grill
Timeline
Server
Weber Grill
03.2022 - 10.2023
Server/Bartender
Buffalo Wild Wings Bar And Grill
08.2018 - 03.2022
Server
MCL Restaurant & Bakery
09.2016 - 08.2018
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
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