Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

David Monroy

OREM,UT

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

15
15
years of professional experience

Work History

Warehouse Forklift Driver

Nutricost
Vineyard, UT
06.2023 - 07.2024
  • Collaborated with co-workers to complete projects efficiently while adhering to company policies and procedures.
  • Inspected equipment for safety and reported any issues to the supervisor immediately.
  • Responsible for keeping work area neat, clean, organized and free of debris at all times.
  • Organized products in an orderly fashion ensuring accuracy of inventory counts.
  • Trained new employees on proper use of material handling equipment such as forklifts, order pickers.
  • Stacked boxes onto pallets according to customer specifications for outbound shipments.
  • Operated forklift to transport materials between loading, unloading, processing and storage areas.
  • Followed all safety protocols when operating equipment including wearing appropriate PPE.
  • Assisted with cycle counting process to ensure accuracy of inventory levels at all times.
  • Utilized RF scanners for tracking inventory movements throughout the facility.
  • Ensured that all pallets were properly labeled before being moved from one area to another.
  • Assisted other departments as needed during peak periods or special projects.
  • Retrieved orders from shelves using order picker or reach truck.
  • Built loads with freight tools to prepare trailers for departure.
  • Minimized number of material moves, reduced backtracking and length of moves and pinpointed best material handling equipment for specific tasks, resulting in optimum deployment.
  • Picked and palletized orders to build delivery loads.
  • Performed inventory control using computerized tools, physical counts and cycle counts and kept quality standards high for audits, thereby quantifying accurate inventory counts.
  • Attached sling and hook devices to lift cargo and guide material loads.
  • Inspected forklift daily before operating, corrected low fluid levels and followed operating procedures, guidelines and safety rules.
  • Reviewed work orders to determine material and equipment needed to execute freight movement.
  • Maintained yard appearance, keeping ground clean and clear.
  • Packaged, labeled and tagged goods before transfer.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Used handheld scanners for warehouse management system compliance.
  • Transported material to correct locations and documented inventory changes.
  • Tied and secured loads to prevent shifting or damage to items.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Secured loads on pallets to minimize damage and worker injuries.

Framing CarpenteR

DOMUN CONSTRUCTION
Pleasant Grove, UT
10.2022 - 05.2023
  • Installed drywall or wallboard onto studs of framed walls.
  • Attached sheathing materials to exterior walls of buildings with nails or screws.
  • Repaired damaged structures using appropriate methods such as hammering, sawing, drilling.
  • Provided assistance to other tradespeople when needed during the building process.
  • Maintained tools and supplies in good condition throughout the project duration.
  • Checked accuracy of measurements against blueprints before cutting materials accordingly.
  • Installed window and door frames into interior walls.
  • Built scaffolding as needed for access to higher elevations on the job site.
  • Measured and cut lumber to required size for framing walls, floors, and roofs.
  • Ensured that all safety regulations were adhered to while working at height.
  • Maintained a clean workspace by disposing off any waste material properly after completing tasks.
  • Erected rafters, studs, and other structural components.
  • Cleaned job sites by clearing away carpentry debris and waste.
  • Fitted, cut and installed wood trim.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Installed windows, flooring, or trim using hand or power tools.

Fiber Optic Technician

Wasatch WIRED
SALT LAKE, Utah
09.2022 - 10.2022
  • Troubleshot and repaired fiber optic systems.
  • Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
  • Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
  • Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.

HVAC Assistant

EMERAL MECHANICAL
Tooele, Utah
06.2022 - 09.2022
  • Installed new ductwork according to plans and specifications provided by engineers or contractors.
  • Performed preventive maintenance on heating, ventilation and air conditioning equipment to ensure optimal performance.
  • Operated tools like drills, saws, safely during installation or repair works.
  • Attended training sessions related to HVAC systems installation, maintenance and repair procedures.
  • Installed insulation materials around pipes, ducts and other components of the HVAC system.
  • Assisted in installing, repairing and maintaining HVAC systems.
  • Worked closely with technicians in order to complete assigned tasks efficiently.
  • Adjusted, connected or disconnected wiring and other parts using hand or power tools.
  • Held or supplied tools, parts and supplies for other workers.
  • Lifted and moved tools, equipment, new items and parts into place.

Production Operator

Quick Fresh
Springville, UT
04.2022 - 06.2022
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Moved items between machines, conveyors and transport equipment to meet production needs.

Banco Del Pacifico

Helpdesk Support Engineer
Guayaquil, Guayas
07.2019 - 04.2022
  • Planned, scheduled and controlled installation processes from start to finish to ensure all project requirements are delivered on time.
  • Facilitated continuous improvement initiatives with successful changes affecting operations.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Provided real-time support to everyday users of [Product or Service].
  • Completed root cause analysis on routine and complex problems.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Utilized advanced [Type] technical expertise to improve support processes and streamline customer service actions.
  • Observed system functioning and entered commands to test different areas of operations.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Worked with external departments to affect [Type] improvements.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Analyzed products and policies and recommended changes to maximize profitability.

Technical Support Specialist

Ministry of Foreign Affairs of Ecuador
Quito, Ecuador
07.2013 - 05.2016
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Monitored service orders to completion and closed service tickets.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
  • Observed system functioning and entered commands to test different areas of operations.

Warehouse Worker

BSL
Castel San Giovanni, Italia
02.2009 - 06.2013
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Relayed orders to packing and shipping staff.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Supported cycle counts for inventory recordkeeping.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Received pick-ups and delivered to warehouse locations.
  • Lifted materials of varied weights on regular basis.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
  • Reviewed work orders before beginning assigned tasks to prepare materials and equipment.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.

Education

University - Computer Systems Engineer

Universidad Tecnica Particular De Loja
Loja

Skills

  • Material Quality Control
  • Machine Operations
  • Production Line Work
  • Attention to Detail

Languages

Spanish
Native/ Bilingual
Italian
Professional
English
Limited

Timeline

Warehouse Forklift Driver

Nutricost
06.2023 - 07.2024

Framing CarpenteR

DOMUN CONSTRUCTION
10.2022 - 05.2023

Fiber Optic Technician

Wasatch WIRED
09.2022 - 10.2022

HVAC Assistant

EMERAL MECHANICAL
06.2022 - 09.2022

Production Operator

Quick Fresh
04.2022 - 06.2022

Banco Del Pacifico

Helpdesk Support Engineer
07.2019 - 04.2022

Technical Support Specialist

Ministry of Foreign Affairs of Ecuador
07.2013 - 05.2016

Warehouse Worker

BSL
02.2009 - 06.2013

University - Computer Systems Engineer

Universidad Tecnica Particular De Loja

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David Monroy