David Montaque

• Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
• Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
• Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
• Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

• Analyzed customer needs and provided best options, upselling products and services.
• Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
• Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
• Researched insurance plans to find good options for clients' needs.

National Account Representative/B2B Consultant - Global Healthcare Exchange, 2020 - 2022

• Contacted and developed working relationships with executives and business owners.
• Enabled supplier acceptance for different buyers through electronic payments with their suppliers. Made it simple for vendors and suppliers, to migrate to electronic payments through the application process and allow organizations to streamline their accounts payable process.
• Produced sales documents, finalized deals and filed records.
• Developed and trained new sales agents about the different products and services offered to suppliers.

Senior Merchant Finance Sales Specialist - American Express Merchant Financing, 2018 - 2020

• Handled inbound calls and initiated outbound contact with American Express merchants and American Express business card holders with in-depth conversation about their business objectives, business model and funding needs to enhance the business overall performance. Finalized the sale of short term business financing.
• Consulted merchants to obtain information for loan applications and answer questions about processes.
• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends..

Account Executive, 2016 - 2018

• Contacted current and potential merchants to promote the acceptance of American Express products and services.
• Delivered fast, knowledgeable service to maintain loyalty and deepen customer relationships.
• Persuaded customers to take advantage of company offerings by utilizing professional telephone skills and extensive knowledge of the American Express brand.
• Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.

• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Helped customers find specific products, answered questions and offered product advice.
• Outlined product features and answered questions about delivery policies, service standards and other areas of interest.
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

• Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
• Helped customers by answering questions and locating merchandise.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Built and maintained relationships with peers and upper management to drive team success.