David Monteblanco
Beaverton,OR
Summary
Energetically driven and results-oriented, I excel in machine operation proficiency and critical thinking, honed at Nike Air Manufacturing and Innovation. Leveraging sustainable waste practices and a continuous improvement mindset, I've significantly enhanced production efficiency. My commitment to safety and adeptness in preventative maintenance underpin my track record of achieving and surpassing employer expectations.
Overview
20
20
years of professional experience
Work History
Plastic Component Operator
Nike Air Manufacturing and Innovation
07.2019 - Current
- Perform a variety of production operations on proprietary machinery to produce a product
- Perform operations inspections and document it on operations checklist
- Inspect products for quality
- Keeping work area clean and organized
Service Advisor
Lanphere Enterprises-Beaverton Honda/Beaverton Infiniti
Beaverton, OR
05.2016 - 02.2018
- Write up repair orders
- Communicate customers concerns to technicians
- Communicate with parts department
- Communicate to the customer the recommendations from the technicians
- Developed strong relationships with customers by providing exceptional customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained records of customer interactions and transactions.
- Greeted customers and addressed their needs in a professional manner.
- Followed up with existing customers regarding past services performed on their vehicles.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
- Participated in ongoing training activities related to automotive technology advancements.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Bussines Development Center Agent
Lanphere Enterprises-Beaverton Honda/Beaverton Infiniti
Beaverton, OR
05.2016 - 02.2018
- Take inbound calls and set up service appointments
- Make outbound calls to retain customer retention
- Take general service calls
- Cross-sold additional products and services to purchasing customers.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Provided regular reports on business development activities, outcomes, and ROI to senior management.
- Prepared reports on sales figures and other relevant metrics.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Assisted in the management of project timelines, ensuring milestones are met and deliverables are achieved.
- Provided customer service to ensure customer satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Produce Clerk
New Seasons Market
05.2015 - 04.2016
- Set wet produce rack
- Build produce arrangements
- Quality Control
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Organized displays of fresh fruits and vegetables in the store.
- Maintained cleanliness of department while adhering to health code regulations.
- Informed customers about various types of produce available.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Rotated stock to maintain freshness.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Managed inventory levels, placing orders for produce as needed to ensure continuous availability.
- Received and stocked incoming produce shipments.
- Stayed up-to-date on new products offered in the department.
- Implemented merchandising strategies, creating attractive produce displays to enhance sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Weighed, labeled, priced, and packaged produce items for sale.
- Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
- Utilized product knowledge to minimize waste, repurposing or discounting near-expiry produce.
- Assisted other departments within the store when needed.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Commercial Sales
Auto Zone Aloha
Aloha, OR
06.2012 - 12.2012
- Responsible for training new staff
- Provided in-store customer service
- Specialized in commercial customer service and sales
- Developed and implemented new sales strategies to increase commercial sales growth.
- Prepared reports on monthly sales performance against established goals and objectives.
- Prepared detailed reports on commercial sales performance and presented findings to senior management.
- Conducted sales transactions, processed payments, and issued refunds to customers.
- Drafted weekly sales reports for management team outlining progress against established targets.
- Prepared reports on financial performance metrics such as gross profit margin per item sold or total revenue generated from sales activities.
- Researched trends in the digital marketplace to identify opportunities for increased sales.
- Organized promotional campaigns targeting existing customers in an effort to drive additional sales.
- Operated POS systems effectively to complete sales quickly and accurately.
- Managed day-to-day operations relating to sales activities including follow ups and tracking progress.
- Maintained inventory levels by ordering supplies, tracking sales trends, and managing stock rotation.
- Coordinated with local businesses to create partnerships and opportunities for sales growth.
- Processed sales transactions using cash registers or point-of-sale systems.
- Managed a team of Commercial Sales Representatives, providing training and guidance as needed.
Graveyard Freight
Fred Meyer
Hillsboro, OR
06.2011 - 11.2012
- Restocked store
- Provided customer service during store hours
- Inspected and reported or repaired damaged cargo.
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Sorted and placed materials or items on racks, shelves, or in bins according to organizational standards.
- Communicated with drivers and warehouse personnel to expedite loading and unloading processes.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Inspected freight for damages and discrepancies against shipping documents.
- Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight and weighing items to confirm deliveries met order specifications.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Worked cooperatively with coworkers to complete tasks efficiently within deadlines.
- Maintained cleanliness and safety standards in the work area.
- Followed company policies and procedures for handling hazardous materials.
- Reviewed size and weight of packages to verify conformance with service requested.
- Identified potential problems in the warehouse operations system before they became serious issues.
- Performed manual lifting and moving of heavy objects on a regular basis.
- Assisted with inventory counts and reconciled numbers with shipping documents.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Contributed ideas for improving operational efficiency based on personal experience.
- Provided support to other team members when needed throughout shift.
- Used digital database to keep records of units and stock moved.
- Ensured compliance with all safety regulations in the warehouse environment.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Assisted in training new warehouse employees.
- Unloaded trucks using forklift or other manual methods as needed.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Data Entry
Alternative Consumer Solutions
Hillsboro, OR
01.2012 - 06.2012
- Input company bids into database
- Submitted bids to account executives
- Updated customer records and maintained accurate data entry.
- Performed data entry tasks accurately and efficiently.
- Performed data entry into company database systems.
- Performed data entry for customer accounts and orders.
- Performed administrative duties such as filing, data entry.
- Performed data entry into various databases and spreadsheets.
- Performed data entry, updating existing databases as needed.
- Compiled monthly reports summarizing data entry activities.
- Ensured accuracy of data entry into database systems.
- Identified, inspected and corrected data entry errors.
- Compiled and sorted documents for data entry purposes.
- Performed data entry and analysis of appraisal reports.
- Performed data entry tasks associated with customer accounts.
Technician Apprentice
Rasmussen BMW
Portland, OR
09.2008 - 05.2011
- Promoted to technician after six months
- Specialized in tire and service sales
- Provided customer service and support
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Monitored shop equipment to maintain safe working condition.
- Conducted test drives before and after repair services.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Maintained a clean working environment at all times.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Inspected vehicle engines and other components to identify potential issues.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Planned work procedures using charts, technical manuals and experience.
- Performed drive ability tests on vehicles after repairs were completed.
- Welded, soldered and fabricated parts to complete skilled services.
- Evaluated, repaired and aligned vehicle suspensions.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Managed household errands and other essential duties.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Developed detailed reports of findings from inspections.
- Performed preventative maintenance on equipment and machinery.
- Participated in company-sponsored trainings and workshops to improve skills set and boost technical knowledge.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Avoided safety issues by carefully following company procedures and wearing protective gear when necessary.
- Ordered necessary replacement parts as needed.
- Maintained updated knowledge of new techniques or industry advancements to increase personal performance.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Checked vehicle for leaks and topped off fluids.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Repaired and plugged vehicle tires to help customers avoid purchase of new tires.
- Managed safe vehicle raising and lowering using hydraulic jacks.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Located and repaired punctures in tires, applied patches, or advised on replacement for severely damaged rubber.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Verified accuracy of invoices prior to submitting them for payment processing.
- Recorded information about each service performed in company database.
- Diagnosed and repaired tire and rim issues.
- Replaced worn tires with new ones of the same size and type.
Automotive Technician
Pat's Auto Clinic
06.2005 - 09.2008
- Communicate with customers
- Record the customers concerns
- Inspect and diagnose vehicle
- Repair vehicle
- In charge of ordering parts and obtaining parts
- Responsible for cleaning up the shop
- Responsible for keeping track and organizing tools
Education
Graphic Design
Portland Community College
Portland, OR01.2016
Some College (No Degree) - Automotive Service And Repair Technology
Portland Community College
Portland, ORCompleted Automotive Service Repair Technology course -
Westview High School
Portland, OR01.2008
Skills
- Sustainable Waste Practices
- Preventative maintenance
- Machine setup and daily maintenance
- Machine operation proficiency
- Commitment to Safety Standards
- Critical Thinking Skills
- Material selection
- Equipment troubleshooting
- Precision measurement techniques
- Continuous improvement mindset
- Time management capabilities
Timeline
Plastic Component Operator
Nike Air Manufacturing and Innovation
07.2019 - Current
Service Advisor
Lanphere Enterprises-Beaverton Honda/Beaverton Infiniti
05.2016 - 02.2018
Bussines Development Center Agent
Lanphere Enterprises-Beaverton Honda/Beaverton Infiniti
05.2016 - 02.2018
Produce Clerk
New Seasons Market
05.2015 - 04.2016
Commercial Sales
Auto Zone Aloha
06.2012 - 12.2012
Data Entry
Alternative Consumer Solutions
01.2012 - 06.2012
Graveyard Freight
Fred Meyer
06.2011 - 11.2012
Technician Apprentice
Rasmussen BMW
09.2008 - 05.2011
Automotive Technician
Pat's Auto Clinic
06.2005 - 09.2008
Graphic Design
Portland Community College
Some College (No Degree) - Automotive Service And Repair Technology
Portland Community College
Completed Automotive Service Repair Technology course -
Westview High School
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