David Montes De Oca
Hialeah
Summary
Customer service representative with expertise in conflict resolution and relationship building. Proven track record of enhancing service quality and ensuring customer satisfaction through effective communication. Strong background in animal care, demonstrating commitment to compassionate service.
Overview
2
2
years of professional experience
Work History
Medicine Delivery
PharmaRx
Miramar
06.2026 - 06.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Sales Representative
Hnm
Hialeah
07.2024 - 05.2025
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Processed sales transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and service options, enhancing their understanding and confidence in purchases.
- Established lasting relationships with customers through effective communication, fostering loyalty and repeat business.
- Provided accurate information regarding products and services to support decision-making.
- Collaborated with team members to identify and implement strategies that improved customer experience.
Education
High School Diploma -
Mlmpi Prep Academy
Miami Gardens, FL06-2024
Skills
- Customer service
- Service enhancement
- Conflict resolution
- Team collaboration
- Relationship building
- Bilingual proficiency
- Communication skills
Timeline
Medicine Delivery
PharmaRx
06.2026 - 06.2026
Customer Service Sales Representative
Hnm
07.2024 - 05.2025
High School Diploma -
Mlmpi Prep Academy