DAVID MONTOYA
Northridge,CA
Summary
Accomplished Director of Operations with 6+ years of experience improving quality, cost, and productivity across multiple units totaling over 18 million dollars in annual sales in the restaurant space.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
DIRECTOR OF OPERATIONS
CHICK FIL A
NORTHRIDGE, CA
01.2016 - Current
- Lead team of 19 managers and supervisors and 250 employees to consistently improve annual gross revenue leading to 6 million dollars in growth between locations
- Amidst pandemic, where competitors saw all-time lows, continued meeting growth metrics by pivoting to streamlined online mobile ordering and third-party sales channels
- Created and implemented labor action plan utilizing precise staggering schedules, productivity goals, and system of daily accountability checks saving estimated $143,000 in last 2 years.
- Implemented system repurposing imperfect inventory saving $5000 in waste per year
- Led full-scale renovation of mobile ordering system including creation of, and training for, new leadership role bringing 44% growth in mobile sales annually since inception.
- Successfully identified theft scheme by handful of employees taking equivalent of $2,500 worth of digital rewards points per store. Brought corporate attention to loophole enabling theft saving entire organization $5 million+in loss.
- Identifying and developing leaders from pools of candidates
- Leveraging key leadership positions to produce metric-driven results
- Developing and maintaining positive and healthy culture through consistent vision and accountability
- Adapting to quickly changing environment while mitigating legal risk and maintaining standard operating procedures
- Oversee all administrative daily operations
- Track and eliminate food waste
- Track and assess Profit and Loss
- Maintain relationships with suppliers and contractors
- Ensure OSHA Compliance on Federal and State level
MANAGER
CHICK-FIL-A
Northridge, CA
03.2011 - 01.2016
- Created simulated health inspector visit system prompting management team to monitor daily, resulting in consistent 'A grade' ratings on every health inspection visit from state
- Decreased labor costs by 15% utilizing scheduling productivity metrics
- Conduct interviews to recruit top talent
- Train and motivate team leaders with continued coaching and constructive evaluations
- Keep account of all cash and balance safe
- Conduct restaurant quality assessment
- Maintain teams attendance, SOPs, and health department protocols
Education
High School Diploma -
Caprock High
01.2008 - 01.2012
Skills
Innovation
Affiliations
Regular volunteer Meals on Wheels St. Vincent, helping feed thousands of homebound elderlies
Certification
Management level food handling certification
Timeline
DIRECTOR OF OPERATIONS
CHICK FIL A
01.2016 - Current
MANAGER
CHICK-FIL-A
03.2011 - 01.2016
High School Diploma -
Caprock High
01.2008 - 01.2012
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