DAVID MONTOYA
Northridge,CA
Summary
Accomplished Director of Operations with 6+ years of experience improving quality, cost, and productivity across multiple units totaling over 18 million dollars in annual sales in the restaurant space.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
DIRECTOR OF OPERATIONS
CHICK FIL A
NORTHRIDGE, CA
01.2016 - Current
- Lead team of 19 managers and supervisors and 250 employees to consistently improve annual gross revenue leading to 6 million dollars in growth between locations
- Amidst pandemic, where competitors saw all-time lows, continued meeting growth metrics by pivoting to streamlined online mobile ordering and third-party sales channels
- Created and implemented labor action plan utilizing precise staggering schedules, productivity goals, and system of daily accountability checks saving estimated $143,000 in last 2 years.
- Implemented system repurposing imperfect inventory saving $5000 in waste per year
- Led full-scale renovation of mobile ordering system including creation of, and training for, new leadership role bringing 44% growth in mobile sales annually since inception.
- Successfully identified theft scheme by handful of employees taking equivalent of $2,500 worth of digital rewards points per store. Brought corporate attention to loophole enabling theft saving entire organization $5 million+in loss.
- Identifying and developing leaders from pools of candidates
- Leveraging key leadership positions to produce metric-driven results
- Developing and maintaining positive and healthy culture through consistent vision and accountability
- Adapting to quickly changing environment while mitigating legal risk and maintaining standard operating procedures
- Oversee all administrative daily operations
- Track and eliminate food waste
- Track and assess Profit and Loss
- Maintain relationships with suppliers and contractors
- Ensure OSHA Compliance on Federal and State level
MANAGER
CHICK-FIL-A
Northridge, CA
03.2011 - 01.2016
- Created simulated health inspector visit system prompting management team to monitor daily, resulting in consistent 'A grade' ratings on every health inspection visit from state
- Decreased labor costs by 15% utilizing scheduling productivity metrics
- Conduct interviews to recruit top talent
- Train and motivate team leaders with continued coaching and constructive evaluations
- Keep account of all cash and balance safe
- Conduct restaurant quality assessment
- Maintain teams attendance, SOPs, and health department protocols
Education
High School Diploma -
Caprock High
01.2008 - 01.2012
Skills
Innovation
Project management
Collaboration
Leadership
Interpersonal
Business Development
Ensure Compliance
Affiliations
Regular volunteer Meals on Wheels St. Vincent, helping feed thousands of homebound elderlies
Certification
Management level food handling certification
Timeline
DIRECTOR OF OPERATIONS
CHICK FIL A
01.2016 - Current
MANAGER
CHICK-FIL-A
03.2011 - 01.2016
High School Diploma -
Caprock High
01.2008 - 01.2012