David Montoya
Miami
Summary
Dynamic Guest Services Expert with a proven track record at Marriott, excelling in interpersonal communication and problem-solving. Adept at building relationships and enhancing guest experiences through attention to detail and teamwork. Recognized for maintaining a clean and organized environment while swiftly addressing guest needs, ensuring satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Guest Services Expert
Marriot
Miami Beach
11.2021 - Current
- Assist with luggage and deliver it to the room
- Developed strong communication skills by engaging with guests, quickly analyzing their needs, and providing tailored solutions
- Collaborated with a team to identify and solve guest-related challenges, demonstrating problem-solving and teamwork skills applicable to engineering projects
- Maintain the lobby area clean and organized
Sales Associate
Giorgio Armani
Miami Beach
11.2018 - 06.2021
- Promote the products in store and learn about them
- Learn the catalog and the location of every item in store
- Sale the products in store to customers
- Enroll customers to the loyalty program
- Organize and clean the sale floor to present it as more appealing
Education
Computer Engineering - Undergrad
Florida International University
Miami, Fl01.2027
Computer Engineering AA -
Miami Dade College
Miami, Fl01.2024
Skills
- Team building
- Maintain security
- Interpersonal communication
- Basic housekeeping duties
- Attention to detail
- Relationship building
- Fast learner
- Detail oriented
- Physical stamina
- Analytical thinking
Accomplishments
- 5 times nominee for 5-star employee
- Multiple mentions in property reviews
- Highly recognized when property goes through an audit
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Guest Services Expert
Marriot
11.2021 - Current
Sales Associate
Giorgio Armani
11.2018 - 06.2021
Computer Engineering - Undergrad
Florida International University
Computer Engineering AA -
Miami Dade College
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