David Montoya

• Directed $7M annual operation with 12 leaders and over 65 associates.
• Ensured exceptional guest experiences, and maintained high service quality daily.
• Achieved #1 off-premise sales among 66 locations, and led lunch revenue across 24 units.
• Top 3 Nationally ranked restaurant in guest satisfaction scores in the brand - maintaining 4.8+ on Google Reviews and OpenTable for 5 consecutive years.
• Developed and piloted national elevated activations, including a Smoked Old Fashioned and A5 Wagyu Hot Stone Experience, Lunch Business Model and Social Hour .
• Sustained Total Controllable Income above 30%, with food costs at 26%, LBW at 18–21% , FOH Labor 7-8%, HOH Labor under 11%
• Mentored over 10 leaders into Operating Partner and Chef Partner roles, achieving lowest manager turnover in brand history.
• Cultivated partnerships with hotels, luxury residences, and corporate offices to secure event revenue through Loyalty perks programs.

Pathway to Director Assignment (May - 2024)

Selected to shadow the Director of Operations, supporting Brickell, Coral Gables, and Fort Lauderdale, with an $18M annual revenue.

• Led multi-unit training, staffing, and operational excellence initiatives, including two flagship openings.
• Designed fast-track leadership programs; promoted multiple sous chefs, FOH managers, and wine managers.
• Directed cross-location KPIs, P&L reviews, cost control strategies, and budget optimization.

• Led operations for Goya Foods' Grand Tasting Village, serving 8,000 guests daily.
• Oversaw venue logistics including setup, vendor coordination, and breakdown.
• Collaborated with a 12-person operations team to manage logistics and equipment needs.
• Managed restaurant participation by coordinating menus and ensuring compliance with safety standards.
• Acted as primary liaison between sponsors, vendors, and event managers.
• Directed on-site operations, resolving challenges to enhance guest experience.
• Merged philanthropy and mentorship within large-scale event operations to impact community.

• Led operations during COVID-19 as Interim Partner, ensuring stability and effective crisis management.
• Implemented safety protocols after first confirmed case.
• Launched off-premise/delivery program, ranking #1 in brand.
• Supported multiple locations with crisis response best practices.