DAVID MONZON PADILLA
Troy,MI
Summary
Motivated professional offering Management in Hospitality and IT areas. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Some many experience years with customer service.
Overview
11
11
years of professional experience
Work History
Website Editor, IT SUPPORT MANAGER
BASE TACTICAL DISASTER RECOVERY
Birmingham, MI
06.2020 - Current
- Collaborated with artists and CEO to execute successful content by BASE TACTICAL SITE, JODYDLEVY SITE AND RBLREMOTE SITE.
- Identified mistakes in content, processes or scheduling to communicate to project manager.
- Coordinated with project managers and design teams to correct issues with raw content and platform bugs.
- Collaborated with writers to develop, strengthen and maintain individual voice and hone unique writing style.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Experience in troubleshooting and supporting Windows 10 and 11 operating systems
- Familiarity with Microsoft Edge, Defender, OneDrive, and other 365 and cloud apps solutions
- Support the Windows Server and VMWare server environment.
Manager Director
VIAJEMOS TRAVEL CO SAS
BOGOTA, COLOMBIA
06.2018 - Current
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Delegated work to staff, setting priorities and goals.
- Identified business issues, creating customized solutions for individual problems.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
- Contacted current and potential clients to promote products and services.
- Used cold calling and networking to sell products and services.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
Help Desk Support Technician
Assist Card
BOGOTA, COLOMBIA
12.2012 - 05.2018
- Opened service tickets for clients, documenting user information and description of problem.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Fielded help desk customer questions and fulfilled requests.
- Documented issues in bug tracking system for reporting.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Education
HOSPITALITY MANAGEMENT TECHNOLOGY - Business Administration And Management
SERVICIO NACIONAL DE APRENDIZAJE
BOGOTA10.2017
IT SUPPORT TECHNICIAN - Computer Support Specialist
SERVICIO NACIONAL DE APRENDIZAJE
BOGOTA07.2011
Skills
- Speak Spanish
- Maintaining standards
- Good eye for detail
- Managing site-wide content
- Social media updates
- Project management
- Designing pages
- Great customer service
- English in learning process intermediate level
Timeline
Website Editor, IT SUPPORT MANAGER
BASE TACTICAL DISASTER RECOVERY
06.2020 - Current
Manager Director
VIAJEMOS TRAVEL CO SAS
06.2018 - Current
Help Desk Support Technician
Assist Card
12.2012 - 05.2018
HOSPITALITY MANAGEMENT TECHNOLOGY - Business Administration And Management
SERVICIO NACIONAL DE APRENDIZAJE
IT SUPPORT TECHNICIAN - Computer Support Specialist
SERVICIO NACIONAL DE APRENDIZAJE
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