Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
TruckDriver

David Moore

Miami,FL

Summary

Innovative IT professional with 25+ years of experience, including 20 years in program / project management and 10 years in business relationship management. Proven expertise in stakeholder engagement, project delivery, and aligning technology with business objectives. Adept at managing large-scale IT initiatives and driving operational improvements.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Business Relationship Manager

Miami-Dade County Information Technology Dept.
04.2021 - Current
  • Developed and cultivated business relationships with executive leadership teams of both the county departments in my portfolio and the IT operations sections through effective communication and exemplary interpersonal skills.
  • Managed IT projects to ensure initiatives were completed on-time, on-target, on-budget, and in alignment with departmental strategic goals and objectives.
  • Implemented Project In-Take and Prioritization processes, providing county departments the ability to objectively score new initiatives and prioritize all approved projects in real-time as priorities evolve.
  • Developed the annual IT budget projections for the county departments in my portfolio, as well as county-wide annual budget projections for IT service categories offered by the Information Technology Dept.
  • Responded to departmental inquiries and resolved issues to establish trust and increase satisfaction.
  • Served as the County's Subject Matter Expert for a major workflow management tool (monday.com), managing the vendor contract, administering 1,100 users, and assisting in workflow development and trouble-shooting issues.

Director of Agency Relationship Management

Louisiana Office of Technology Services
11.2014 - 04.2021
  • Mentored and managed a staff of 14 business relationship managers, who serviced 25 state departments / offices.
  • Collaborated daily with the State Chief Information Officer and executive leadership teams of our IT organization and the state agencies we served and supported.
  • Cultivated and strengthened lasting stakeholder relationships using strong issue resolution and dynamic communication skills.
  • Spearheaded innovative approaches to resolve long-standing invoice disputes with both state agencies and IT contractors.
  • Assisted in the consolidation of IT services under a single State CIO, allocating IT personnel across the various disciplines, such as Applications Development, End User Computing, Networks, and Data Security.
  • Negotiated and administered vendor contracts in strict compliance with State Procurement policy and procedures.
  • Recruited, hired and trained business relationship managers, relying on BRM Institute best practices as a guide.


Deputy Director of the Project Management Office

Louisiana Office of Technology Services
01.2014 - 11.2014
  • Collaborated with the OTS executive leadership team to launch the Enterprise Project Management Office (ePMO), establishing its project management standards, using the Project Management Institute best practices as our primary source.
  • Recruited, interviewed, and mentored a staff of six project managers, to ensure effective management of departmental initiatives, in accordance with ePMO standards.
  • Personally managed several projects, through each phase of the project life-cycle: Initiation, Planning, Execution, Monitoring and Control, and Closure.
  • Engaged project stakeholders and clearly communicated project statuses, updates, risk and issue mitigation strategies, and scope adjustments.

IT Program / Project Manager

Louisiana Division of Administration
08.1996 - 01.2014
  • During this period, I served as Program / Project Manager for the state government of Louisiana, identifying plans and resources required to meet project goals and objectives.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reported regularly to managers on project budget, progress, and technical problems.


  • Highlighted Programs / Projects include:


  • The Louisiana Broadband Initiative: a $7.5M grant-funded broadband expansion initiative, which included partnerships with the federal government, local governments, universities, and non-profit organizations.
  • The Louisiana Road Home and Restore Louisiana Programs: HUD-funded programs that were instrumental in helping state citizens re-build their homes following catastrophic natural disasters, which included Hurricane Katrina.
  • The statewide implementation of the SAP Human Resources module: a system modernization project, replacing the state's legacy payroll and personnel systems.

Education

Bachelor of Arts - Political Science

Louisiana State University
Baton Rouge, LA

Skills

  • Program / Project Management
  • Project Coordination
  • Project Communications
  • Project Team Leadership
  • Project Reporting
  • Business Relationship Management
  • Stakeholder Trust
  • Technical Acumen
  • Business Process Improvement
  • Collaborative Working Environment
  • Workload Optimization
  • Operations Management
  • Service Support
  • Financial Acumen
  • Organizational Skills
  • Detail-Oriented
  • Agile Methodology
  • Waterfall Methodology
  • Hybrid Project Delivery
  • PMI Best Practices
  • Microsoft Technologies
  • Project-Tracking Tools

Certification

  • Monday.com: Work Management Badge, May 2025
  • Monday.com: Advanced Workflow Badge, May 2025
  • Monday.com: CRM Official Product Training Badge, May 2025
  • SAFe Scrum Master, May 2020
  • BRMP - Business Relationship Management Professional, October 2018

Timeline

Business Relationship Manager

Miami-Dade County Information Technology Dept.
04.2021 - Current

Director of Agency Relationship Management

Louisiana Office of Technology Services
11.2014 - 04.2021

Deputy Director of the Project Management Office

Louisiana Office of Technology Services
01.2014 - 11.2014

IT Program / Project Manager

Louisiana Division of Administration
08.1996 - 01.2014

Bachelor of Arts - Political Science

Louisiana State University

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