Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Moore

Salisbury,North Carolina

Summary

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist

LiveOps
03.2020 - 11.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Manged around 25 to 40 e-mails and tickets a hour.

Customer Service Representative

Aries
01.2012 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Did about 25 calls a hour.

Tax Support Specialist

Foundever
02.2024 - 05.2024
  • This job was working in the tax field dealing with turbotax helping customers with their tax questions and fix any issues that was had.
  • Served as a trusted advisor to clients, answering questions about tax implications of various financial decisions.
  • Participated actively in professional development opportunities to continuously improve skills and stay current on taxation trends and changes.
  • Answered 15 to 20 chats a hour.

E-Mail/Ticket Agent

Nex Rep
03.2023 - 11.2023
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Did 20 to 30 tickets a hour

Education

High School Diploma -

James Madison High School
Salisbury, NC
10.2011

Skills

  • Good communication skills
  • Call center experience
  • Excellent written and oral communication
  • Complaint resolution
  • Follow-up skills
  • Product and service solutions
  • Building rapport
  • Documentation
  • Live chat support

Timeline

Tax Support Specialist

Foundever
02.2024 - 05.2024

E-Mail/Ticket Agent

Nex Rep
03.2023 - 11.2023

Customer Service Specialist

LiveOps
03.2020 - 11.2024

Customer Service Representative

Aries
01.2012 - 11.2024

High School Diploma -

James Madison High School
David Moore