David Morales
Brownsville
Summary
Proven ability to supervise teams, manage project timelines, and ensure compliance with safety protocols. Skilled in crisis intervention and conflict management, with a strong focus on fostering supportive environments for youth. Bilingual and CPR certified, dedicated to enhancing operational efficiency and team performance. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Unit Manager
Compass Connections
01.2025 - 04.2025
- Supervise assigned direct care staff from the start of the assigned shift until relieved.
- Schedule appointments for children and follow up to ensure each child’s essential needs are met.
- Adhere to instructions provided by medical/clinical staff regarding each child and inform the zone supervisor of information impacting the basic health and well-being of the service population.
- Monitor and supervise a child’s behavior on off-campus activities/outings, providing direction and redirection when needed to ensure safety.
- Document all serious incidents, daily progress, changes in menus, and activities completely, accurately, promptly, and in compliance with agency policies and procedures.
Project Manager/Site Captain
Favorite Healthcare Staffing
10.2022 - 03.2024
- Developing comprehensive project plans, outlining task timelines and resource allocations.
- Managing project risks, issues, and changes.
- Building cross-functional teams and assigning tasks.
- Coordinating between internal teams and external resources.
- Drafting proposals, establishing budgets, and maintaining project documentation.
- Presenting on project progress and communicating guidelines and deadlines.
Shelter Manager
Deployed Services
07.2022 - 09.2022
- Delegating responsibilities and supervising business operations
- Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
- Resolving conflicts or complaints from customers and employees.
- Monitoring store activity and ensuring it is properly provisioned and staffed.
- Analyzing information and processes and developing more effective or efficient processes and strategies.
- Establishing and achieving business and profit objectives.
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
- Generating reports and presenting information to upper-level managers or other parties.
- Ensuring staff members follow company policies and procedures.
- Other duties to ensure the overall health and success of the business.
Direct Care Supervisor
Deployed Services
05.2022 - 06.2022
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
Co lead intake/discharge
Loyal Source Governmental Services
07.2021 - 10.2021
- My job as a co lead was to train case aids the entire process of admitting and discharging the children in our care, as well as the following.
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on reward and promotion based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Shift Supervisor
Loyal Source
03.2021 - 07.2021
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on reward and promotion based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Transportation Specialist
Southwest Key Programs
10.2020 - 03.2021
- The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth in care fostering an environment that supports learning and behavioral management in a supportive manner.
Case Aide
Southwest Key Programs
10.2018 - 10.2020
- Case aides are responsible for facilitating case-related activities on behalf of their organization. They provide administrative support to clients and Case Managers, as well as help prepare and process paperwork as needed.
- Daily Skills Used
- Communication
- Multitasking.
- Prioritizing.
- Organization.
- Technical skills.
- Interpersonal skills.
- Initiative and problem-solving abilities.
- Dependability.
Youth Care Worker
Southwest Key Programs
04.2018 - 10.2018
- The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth in care fostering an environment that supports learning and behavioral management in a supportive manner.
Case Aide
South West Key Programs
03.2017 - 03.2018
- Case aides are responsible for facilitating case-related activities on behalf of their organization. They provide administrative support to clients and Case Managers, as well as help prepare and process paperwork as needed.
- Daily Skills Used
- Communication
- Multitasking.
- Prioritizing.
- Organization.
- Technical skills.
- Interpersonal skills.
- Initiative and problem-solving abilities.
- Dependability.
Youth Care Worker
Southwest Key Programs
06.2016 - 03.2017
- The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth in care fostering an environment that supports learning and behavioral management in a supportive manner.
CSR
MAXIMUS
08.2015 - 02.2016
- Responsibilities
- Assist every consumer to the best of my abilities on each and every call.
- Accomplishments
- Assisted thousands of consumers to enroll in health coverage and choose the most convenient option for themselves. As well as helped the consumer better understand what the market is.
Education
GED -
Lopez High School
Brownsville, TX01-2009
Skills
- Bilingual
- Organizational skills
- Computer literacy
- Conflict management (9 years)
- Customer service
- Human resources
- Child welfare
- Project management
- Behavior Management
- Communication skills
- CPR Certified
- Crisis Intervention
- Conflict Management
- Leadership
Timeline
Unit Manager
Compass Connections
01.2025 - 04.2025
Project Manager/Site Captain
Favorite Healthcare Staffing
10.2022 - 03.2024
Shelter Manager
Deployed Services
07.2022 - 09.2022
Direct Care Supervisor
Deployed Services
05.2022 - 06.2022
Co lead intake/discharge
Loyal Source Governmental Services
07.2021 - 10.2021
Shift Supervisor
Loyal Source
03.2021 - 07.2021
Transportation Specialist
Southwest Key Programs
10.2020 - 03.2021
Case Aide
Southwest Key Programs
10.2018 - 10.2020
Youth Care Worker
Southwest Key Programs
04.2018 - 10.2018
Case Aide
South West Key Programs
03.2017 - 03.2018
Youth Care Worker
Southwest Key Programs
06.2016 - 03.2017
CSR
MAXIMUS
08.2015 - 02.2016
GED -
Lopez High School
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