Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
David Morales

David Morales

Mandeville,LA

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

15
15
years of professional experience

Work History

Account Manager

IWS Gas and Supply
07.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Field Marketing Representative

Stanley Black & Decker / DeWalt
04.2013 - 01.2022
  • Expanded market reach by identifying and targeting new potential customers in various regions.
  • Consistently surpassed monthly and quarterly goals, contributing to the company''s increased revenue.
  • Coordinated logistics for promotional events, ensuring successful execution from planning to completion.
  • Collaborated with sales teams to develop targeted marketing campaigns, enhancing overall business growth.
  • Developed strong professional networks within the industry, fostering beneficial partnerships that furthered company objectives.
  • Generated leads for sales teams through strategic product demonstrations and presentations.
  • Successfully contributed over $750K in Conversions from competitor brands to DeWalt products in 2021.
  • Work directly with Top End Users in LA. Market including, Turner Industries, Performance Contractors, Cajun Contractors and Triad Electrical.
  • Provide Safe Tool operation Solutions and Efficiency including Dust Control, Grinder Safety and Accessories applications.
  • Achieved 106% of Conversion goals in Q1 and Q2, Achieved 115% of Conversion goal in Q3 and Q4 2016
  • OSHA 10 Certification Course completed.
  • Develop both new and existing accounts and expand business through face-to face contact with the customers.
  • Schedule and provide Safety Training and Product Knowledge seminars for Industrial and Commercial accounts.
  • Work directly with Distributors to assist in sales growth opportunities and Product Knowledge development.
  • Train and support Distributor representatives in assigned territories on products, systems and applications.
  • Utilize sales skills to determine customer requirements and assist with product selection for specific applications.
  • Work directly with Product Managers and Engineers in product research and development by organizing and scheduling end user visits at jobsites, Industrial plants or fabrication shops.
  • Maintain positive relationships with end users by providing solutions and after sales service.
  • Exceptional work ethic, positive attitude with a strong desire to continue to develop sales and marketing skills.

Account Manager Pro Shop

Hilti North America
08.2010 - 04.2013


  • Successful in implementing Hilti Pro Shop Program at assigned account by actively engaging contractors, probing for specific needs and providing them with the information needed to successfully complete their projects to effectively close sales.
  • Contact prospective and existing customers on a constant basis to establish and maintain an effective working relationship.
  • Utilize Customer Relationship Management System to schedule and maintain effective follow up calls on prior sales and quotes written.
  • Close sales, record tool and customer detailed information, including all contact information, serial numbers, specific trade and profession for development of future planned sales.
  • Generate weekly orders to maintain proper inventory levels and sustain adequate inventory turns and profitable growth.
  • Perform Marketing launches and promotions as assigned.
  • Demonstrate team skills and communications with market and internal team members.
  • Ensure adherence to Hilti’s quality philosophy while supporting the Company strategy and culture to exceed customers’ expectations.
  • Provide product knowledge training of Hilti merchandise to key Home Depot associates on a daily/weekly basis to assist in generating sales growing market share.
  • Conduct product demonstrations and promotions for contractors.
  • Communicate weekly with Store Management on upcoming events and sales success.
  • Assigned account contributed 27% growth for the Year Ending 2011 as a region.
  • Currently achieving 18% comp growth sales YTD.
  • January 2012 Account Manager of the Month.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Education

Bachelor of Science - Business Management

The University of Texas At Dallas
Richardson, TX
08-1997

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Customer relationships

Timeline

Account Manager

IWS Gas and Supply
07.2022 - Current

Field Marketing Representative

Stanley Black & Decker / DeWalt
04.2013 - 01.2022

Account Manager Pro Shop

Hilti North America
08.2010 - 04.2013

Bachelor of Science - Business Management

The University of Texas At Dallas

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