David Moreno
Port St Lucie,FL
Summary
Dynamic professional with a proven track record in property risk assessment at Sutton Inspection Bureau, enhancing client satisfaction through meticulous inspections and efficient scheduling. Skilled in multilingual communication and analytical thinking, adept at fostering strong customer relationships and streamlining processes for improved operational efficiency. Achieved notable success in cross-functional team collaboration and crisis management, demonstrating exceptional problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Risk Assessor (remote)
Sutton Inspection Bureau
12.2023 - Current
- Conducted field inspections for home insurances to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Proactively reach out to insured clients to set up appointments for inspections, creating and managing my own schedule to optimize efficiency and client satisfaction.
Communications Specialist (remote)
Cleveland Clinic
09.2023 - 01.2024
- Employed effective verbal and written communication skills to communicate and interact with all levels of organization
- Collaborated with cross-functional teams to create integrated communications plans across various platforms
- Developed crisis communication plans for responding quickly and effectively during unexpected situations
Customer Service Representative
St Lucie County Tax Collector
02.2021 - 07.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Developed strong customer relationships and loyalty through effective communication
Sales Coordinator
FedEx Office
08.2018 - 11.2020
- Generated leads and maintained lists of prospective customers
- Tracked customer orders from initial placement through delivery utilizing internal software systems
- Managed inventory levels by monitoring stock levels, ordering new supplies as needed
Server
Shuckers
06.2017 - 07.2018
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Displayed enthusiasm and knowledge about restaurant's menu and products
Education
Associate in Arts (A.A.) - Business
Indian River State College
05.2020
Certification
Microsoft 365 certified
Languages
Spanish
Native or Bilingual
Timeline
Property Risk Assessor (remote)
Sutton Inspection Bureau
12.2023 - Current
Communications Specialist (remote)
Cleveland Clinic
09.2023 - 01.2024
Customer Service Representative
St Lucie County Tax Collector
02.2021 - 07.2023
Sales Coordinator
FedEx Office
08.2018 - 11.2020
Server
Shuckers
06.2017 - 07.2018
Associate in Arts (A.A.) - Business
Indian River State College
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