David Moreno
Arlington,TX
Summary
Hardworking and motivated Carwash Manager with 14 years of experience and record of success in the carwash industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Passionate about the carwash industry.
Overview
16
16
years of professional experience
Work History
Certified Training Site Manager /Manager
Take 5 carwash
07.2020 - Current
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Role-played various scenarios with teams to build confidence in handling situations.
- Multi-managed 3 of my own stores.
- Traveled wherever I was needed for training including out of state.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained adequate staffing to meet objectives within budget.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Maintained inventories of cleaning supplies.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Carwash Manager
Mi-T-Fine Carwash
03.2009 - 07.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Trained employees on additional job positions to maintain coverage of roles.
- Kept track of inventory.
- Controlled costs to keep business operating within budget and increase profits.
- Hired and trained new employees.
- Recruited and hired qualified candidates to fill open positions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Skills
- Staff Management
- Budget Control
- Complex Problem-Solving
- Team Leadership
- Site inspection and management
- Customer relationship management
- Conflict resolution
Timeline
Certified Training Site Manager /Manager
Take 5 carwash
07.2020 - Current
Carwash Manager
Mi-T-Fine Carwash
03.2009 - 07.2020
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