I am a confident, hardworking employee with customer service, multitasking, and time management abilities. I'm dedicated to giving every customer a positive and memorable experience and known for my effective problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Self -Employed
Amazon, Ebay, Doordash
Henderson, NV
03.2020 - 02.2024
Created detailed product listings with photographs, descriptions, and prices.
Leveraged eBay tools such as Best Offer and Buy It Now to maximize profits.
Coordinated shipping of orders with third-party fulfillment services.
Understood and followed oral and written directions.
Assisted with customer requests and answered questions to improve satisfaction.
Phone Room
Diamond Resorts
Henderson, NV
11.2021 - 03.2022
Podium Speaker /Site Manager
Take A Break Travel
Las Vegas, NV
02.2016 - 03.2020
Delivered speeches to groups of people in various venues addressing the benefits of travel.
Organized and delivered presentations to large groups of people in a professional manner.
Drafted speeches to persuade or entertain audience.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Podium Speaker /Closer
Empower Partners Group
Las Vegas, NV
10.2012 - 02.2014
Assisted in closing deals with a price point of $2000- $9,999
Developed content for speeches, including research, writing, and editing.
Created visual aids such as slideshows and other materials to supplement presentations.
Discussed potential collaborations with other speakers in the same field of expertise.
Accepted payment on accounts.
Opc /Trainer /Site Manager
Grandview Marketing
Las Vegas, NV
06.2002 - 10.2012
Managed and led team of 50 opc's and greeters and 7 managers
Established work schedules and assignments for employees
Trained the team on site-specific requirements, techniques, and procedures
Managed daily work assignments by delegating tasks and monitoring progress
Trained, mentored, and advised new team members
Delegated work to staff, setting priorities and goals.
Interviewed prospective employees and provided input to HR on hiring decisions.
Helped set up a training program for new hires.
Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Opc
Consolidated Resorts
Las Vegas, NV
01.2000 - 06.2002
Worked closely with customers to understand their needs and resolve diverse issues
Assisted with customer requests and answered questions to improve satisfaction.
Built relationships with guests in order to send them on a timeshare tour.
Understood and followed oral and written directions.
Education
Choice Center Leadership University
Nv
Levitin Group
Skills
Team Building
Self-Directed
Team development
Leadership
Communication
Organization
Customer Service
Professionalism
Teamwork and Collaboration
Self Motivation
Team Management
Dependable and Responsible
Accomplishments
Silver ARDA award winner with Consolidated Resorts
Multi million dollar producer with Consolidated Resorts
Multi million dollar producer with Grandview Marketing
Interviewed and videotaped by the Levitin Group for training purposes
Was instrumental in seing up and implementing the OPC and greeter training programs used by Grandview Marketing
Additional Information
Staff development
Team building
Reliable and trustworthy
Worked closely with customers to understand their needs and resolve diverse issues.
Managed and led team of 50 opc's and greeters and 7 managers Established work schedules and assignments for employees so that each area was properly staffed at all times.
Trained the team on site-specific requirements, techniques, and procedures. Managed daily work assignments by delegating tasks and monitoring progress.
Trained, mentored, and advised new members to perform at a high level.
Delivered speeches to groups of people in various venues addressing the benefits of travel.
Assisted in closing deals with a price point of $2000- $9,999
Assisted customers by finding their needs in exchange for a 2-3 hour timeshare tour.
Help set up a training program for new hires, hired, trained and devolped new talent.
Managed daily work assignments by delegating tasks and monitoring progress.
Supervised day-to-day operations, and a team of 30 to 40 employees. Built relationships with guests in order to send them on a timeshare tour.