David Morgan
North Brookfield,NY
Summary
Accomplished Store Manager with a proven track record at Biglots, enhancing operational efficiency and elevating customer service standards. Expertise in inventory management and cost control, combined with a strong ability to mentor and develop high-performing teams. Successfully implemented promotional strategies that resulted in significant sales growth and performance improvements. Passionate about driving success through strategic leadership and operational excellence.
Overview
39
39
years of professional experience
Work History
Store Manager
Biglots
Hamilton, NY
07.2012 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Ensured compliance with safety regulations and company policies.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Store Manager
Tuesday Morning
New Hartford, NY
03.2006 - 08.2012
Assistant Store Manager
Wisebuys
Hamilton, NY
11.2004 - 02.2006
Assistant Manager
Herb Phillipson's
New Hartford, NY
11.2002 - 02.2004
Assistant Store Manager
Ames Department Stores
Hamilton, NY
03.1986 - 11.2002
Education
High School Diploma -
Morrisville-Eaton Central School
Morrisville, NY06-1985
Skills
- Operational Cost Control
- Promotional Strategy Execution
- Shift Scheduling Management
- Store Operations Management
- Employee Development
- Program Management
- Cash management
- Store opening and closing
- Customer response
- Policies and procedures
- Team development
- Payroll management
- Loss prevention procedures
- Employee scheduling
- Bank and safe deposits
- Performance reviews
- Inventory control
Accomplishments
- I won several associate of the month awards with Ames for customer service, attendance, and having a great attitude.
- My Biglots store won district awards for lowest shrink percent and dollars multiple times.
- In 2022 my Biglots store was ranked 4th in the region out of 167 stores for top performing store metrics
- In 2023 my Biglots store was ranked 3rd in the region out of 167 stores for top performing store metrics
- With Tuesday Morning I won a cruise by comping sales.
Timeline
Store Manager
Biglots
07.2012 - Current
Store Manager
Tuesday Morning
03.2006 - 08.2012
Assistant Store Manager
Wisebuys
11.2004 - 02.2006
Assistant Manager
Herb Phillipson's
11.2002 - 02.2004
Assistant Store Manager
Ames Department Stores
03.1986 - 11.2002
High School Diploma -
Morrisville-Eaton Central School
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