David Morse

Front-end Supervisor

• Oversees front-end operations, including cash handling practices, guest care, the fuel center, and the coffee shop
• Manages cash handling, maintains accurate records, processes transactions, and resolves point-of-sale issues
• Ensures efficient, fast, and friendly customer checkout experience and resolves customer issues and complaints
• Maintains store organization, cleanliness, freshness, and fullness of store merchandise
• Assists with training, coaching, and overall performance, as well as satisfactory customer service practices
• Monitors shrinkage, safety, and theft, and ensures swift action to prevent said unfortunate circumstances
• Collaborates with other supervisors and the management team to achieve company goals and encourage customer satisfaction and a positive work environment in all operations
• Effectively communicates with the management team about customer feedback and front-end operations

Manager on Duty (MOD)

• Oversees entire store operations and department efficiency
• Resolves customer complaints via phone calls and in-store
• Maintains store appearance, safety, and security
• Manages employee relations and concerns, provides feedback, and addresses performance concerns
• Responds to emergencies, such as security threats and medical emergencies. As well as ensuring the training and preparation for all certified employees in said circumstances
• Analyzes performance data and makes informed decisions with the management team to ensure sales goals and customer satisfaction goals