David Morse
Decatur,GA
Summary
Dynamic front-end supervisor and MOD at Kroger Co. with expertise in project and inventory management, written and verbal communication, and exceptional customer service. Adept at training staff in all fields and collaborating with management to achieve sales goals while maintaining a secure and organized environment. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
3
3
years of professional experience
Work History
Front-end Supervisor
Kroger Co.
Decatur, United States
06.2022 - 01.2025
- Maintains accurate accounting records and proper organization of documentation
- Resolves technical failure of equipment, technology, and machinery
- Trained, coached, and assessed overall performance as well as proper practicing of processes and proceedures of over 60 employees
- Monitors shrinkage, safety, and theft and ensures swift action by all associates
- Engages and collaborates with colleagues of all diverse categories to achieve company and team goals and encourage customer satisfaction and a positive work environment in all operations
- Understands and analyzes inquiries and effectively applies feedback in work ethic and work environment
Manager On Duty (MOD)
Kroger Co.
Decatur, GA
06.2022 - 01.2025
- Delegates and sustains productivity, collaboration, task organization, and proper handling of policies and procedures of over 120 staff members
- Facilitates the resolution of customer complaints through direct phone and in-person communication
- Analyzes issues, determines the causes, and finds ways to effectively resolve the effects thereby improving work quality and value
- Responds to emergencies, such as security threats and medical emergencies. As well as ensuring the training and preparation for all certified employees in said circumstances
- Analyzes performance data and documentation to make informed decisions through team implementation and training to ensure customer satisfaction, sales goals, and team success
- Manages all store departments and their operations and associates to ensure smooth and accurate workflow
Skills
- Inventory Management, Control, and Allocation
- Customer service
- Consistent, Accountable, and Trustworthy
- Grocery Pickup Management
- Employee Development
- Sales, Marketing, and Advertising
- Performance Analysis
- Team Collaboration and Coordination
- Data Analysis and Implementation
- Multi-tasking and Work Ethic
- Time Budgeting and Management
- Empathy and Strong Human Connection
- Authenticity and Humility
- Financial Management
- Negotiation
- MS Office Suite Expertise
- Creativity and Originality
- Computer and Electronics Proficiency
- Business Intelligence and Industry Awareness
- Integrity
Timeline
Manager On Duty (MOD)
Kroger Co.
06.2022 - 01.2025
Front-end Supervisor
Kroger Co.
06.2022 - 01.2025
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