David Morton

Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight’s departure by stocking the aircraft with snacks and drinks, collaborating with Crew Members to ensure high-quality inflight service, and working with Airport Operations Teams to complete tasks by set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment.

• Customer service- By providing accurate fast and friendly customer service
• Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards
• Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained
• Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts
• Determine and order an appropriate amount of money for daily business
• Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner
• Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed
• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed
• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member
• Ensure discarded or returned merchandise is put up
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
• Perform cashier and pricing team member duties, as necessary
• Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat
• Perform other job-related duties as assigned.

• Customer service- By providing accurate fast and friendly customer service
• Creating a warm and pleasant experience for each customer
• Media Service- selling and processing payroll checks, and government checks, Wire transfers through western union, money orders, utility payments, and lottery service
• Manage cashiers, and baggers
• Stock and maintaining inventory- ordering, lottery scratch off tickets, cigarettes, candy, chocolate candy, grocery bags, baby formula etc….

• Customer service- By providing accurate fast and friendly customer service
• Creating a warm and pleasant experience for each customer
• Cleaning- making sure station is presentable to customers, and cleaned for the next shift
• Stocking- candy, soda, cigarettes, chocolate candy etc…
• Meeting the company’s goal by maintaining a scan time of 21.00 items per minute.