David Morton
Summary
Customer-oriented, strategic-thinking management professional successful in cultivating revenue, retaining client accounts, and growing profit channels. Strong team building, multi-tasking and self-motivated leader with expertise in expanding department growth and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations, and expanding territory.
Overview
15
15
years of professional experience
Work History
Branch Manager
Acree Plumbing Air & Electric
03.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Sales Manager
Acree Plumbing Air & Electric
11.2022 - Current
- Responsible for growing the equipment sales division to 20 Million in revenue
- Created and presented daily reports to management on sales performance
- Increased sales revenue by developing and implementing effective sales strategies.
- Analyzed data to identify trends in customer behavior and develop plans accordingly
- Managed daily operations of sales department, including supervision of staff members
- Trained, coached, and mentored junior sales personnel to ensure success in their roles
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year
- Developed pricing strategies that would maximize profits while still remaining competitive in the market
- Performed analysis of current processes within the sales department to identify areas needing improvement
- Implemented process changes designed to streamline workflow within the department
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Generated 1+ Million in revenue yearly
Service Technician
Acree Plumbing Air & Electric
01.2018 - 11.2022
- Maintained accurate records of service calls, repairs, and parts used
- Diagnosed problems and determined solutions for various customer issues
- Performed onsite repair of equipment at customer locations
- Identified potential problems during routine inspections in order to prevent future breakdowns
- Implemented troubleshooting tactics to identify causes of poor machine performance
- Communicated with clients for outstanding customer service and to increase repeat business
Lead Sales Technician
Central Air Service
08.2015 - 04.2018
- Conducted market research to identify potential leads and develop targeted sales pitches.
- Trained junior sales technicians, enhancing their product knowledge and sales techniques.
- Consistently exceeded individual sales goals while contributing to overall team success.
- Provided technical support to customers, addressing concerns and resolving issues promptly.
- Developed strong rapport with customers, resulting in increased trust and repeat business.
Lead Install Technician
Barnes Heating and Air
02.2013 - 08.2015
- Contributed to the company''s reputation for excellence in service by consistently delivering high-quality installations that exceeded client expectations.
- Conducted thorough pre-installation site evaluations to identify potential challenges and develop appropriate strategies for overcoming them.
- Maintained detailed documentation of installations, fostering clear communication with clients and team members.
- Collaborated with sales teams to ensure seamless transitions from contract negotiation to installation execution.
Install Technician
Shaw Mechanical
12.2009 - 02.2013
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Educated customers about system upkeep and operations.
- Conducted thorough post-installation inspections to ensure optimal functionality of installed components and systems.
- Reduced installation times with efficient planning, scheduling, and organization of tasks.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL01-2005
Skills
- Sales Tracking
- Sales Team Training
- KPI Tracking
- Branch operations management
- Customer relationships
- Excellent work ethic
- Strong team-builder
- Sales management
Timeline
Branch Manager
Acree Plumbing Air & Electric
03.2024 - Current
Sales Manager
Acree Plumbing Air & Electric
11.2022 - Current
Service Technician
Acree Plumbing Air & Electric
01.2018 - 11.2022
Lead Sales Technician
Central Air Service
08.2015 - 04.2018
Lead Install Technician
Barnes Heating and Air
02.2013 - 08.2015
Install Technician
Shaw Mechanical
12.2009 - 02.2013
High School Diploma -
Lake Brantley High School
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