David Moses
Commerce,GA
Summary
Have worked in customer service since I was 15 years old. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
52
52
years of professional experience
Work History
Cashier
Walmart
02.2019 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout areas to enhance customer experience.
- Learned and followed cash handling procedures to ensure accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Independent Contractor
WED Distribution Inc
02.2013 - Current
- Managed project timelines, ensuring adherence to client specifications and deadlines.
- Implemented feedback mechanisms to assess client satisfaction and improve service delivery outcomes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
Store Manager
Publix Supermarkets Inc
04.1974 - 02.2010
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems, reducing stock discrepancies.
- Analyzed sales data to identify trends and optimize product placement.
- Monitored financial performance, adjusting budgets to meet revenue goals.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Conducted regular staff performance evaluations to promote professional development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - Computer Information Systems
Mercer University
Macon, GAHigh School Diploma -
McArthur High School
Hollywood, FL06.1977
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Reliability and punctuality
- Customer relations
Timeline
Cashier
Walmart
02.2019 - Current
Independent Contractor
WED Distribution Inc
02.2013 - Current
Store Manager
Publix Supermarkets Inc
04.1974 - 02.2010
High School Diploma -
McArthur High School
Associate of Arts - Computer Information Systems
Mercer University