Dynamic leader with a proven track record at United Parcel Service, adept in account strategy and fostering client relationships. Excels in sales negotiation skills to secure multi-million dollar contracts driving revenue growth and demonstrates success in fostering cross-functional collaboration.
Overview
20
20
years of professional experience
Work History
Director of Enterprise Accounts, Sales
United Parcel Service, UPS
04.2017 - Current
Manage complex negotiations within enterprise accounts resulting in long-term, multi-million dollar contracts that bolster annual revenue figures impacting company earnings and network operations
Act as the 'quarterback' by leading all sales and strategy effort on assigned accounts
Collaborate with cross-functional teams including marketing, solutions, brokerage, operations and product development to align sales strategies and optimize customer experience
Facilitate meetings with clients to conduct QBR's, supply chain mapping and path to purchase sessions
Coordinate in-depth analysis to identify new business opportunities and develop customized solutions to meet client needs
Handle customer relations issues, enabling quick resolution, and client satisfaction
Enhance client relationships by actively engaging with key stakeholders including C-level contacts both internal and external
Leverage CRM tools effectively to manage customer information, pipeline and track sales activity
Mentor sales team members, fostering their professional growth and skills development within the company
Analyze markets trends to identify new business opportunities, leading to expansion into profitable territories
Deliver engaging presentations to showcase product offerings and value propositions effectively
Sr. Account Manager
United Parcel Service, UPS
02.2015 - 04.2017
Successfully managed a portfolio of SMB clients, driving significant account expansion and profitable growth through consultative selling
Monitored service after sales and implemented quick and effective problem resolution
Maintained high client retention rate by providing exceptional service and anticipating client needs
Account Manager
United Parcel Service, UPS
10.2004 - 02.2015
Identified new business opportunities through cold calling, networking, marketing and leads
Increased sales with execution of full sales cycle processing from initial lead processing through conversion, closing and implementation
Education
BBA - Marketing
University of North Dakota
Grand Forks, ND
08-2004
Skills
Revenue growth
Goal oriented
Self motivated
Sales strategies
Presentations and public speaking
Networking and relationship building
Employee mentoring
Cross-functional collaboration
Excellent negotiation skills
Accomplishments
World of Champions, Silver Award: 2008
World of Champions, Silver Award: 2014
World of Champions, Silver Award: 2018
World of Champions, Bronze Award: 2010
World of Champions, Bronze Award: 2012
World of Champions, Bronze Award: 2013
World of Champions, Bronze Award: 2021
2015 Sales Excellence
"You answered the call" award: 2016
Exceptional Revenue Pull Through Performance: 2017
International Business Plan Results: 2017
Timeline
Director of Enterprise Accounts, Sales
United Parcel Service, UPS
04.2017 - Current
Sr. Account Manager
United Parcel Service, UPS
02.2015 - 04.2017
Account Manager
United Parcel Service, UPS
10.2004 - 02.2015
BBA - Marketing
University of North Dakota
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